What are the responsibilities and job description for the Network Operations Center (NOC) Analyst position at Omni Inclusive?
Job Description :
- Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
- Monitoring and escalation of critical application as per the SOW.
- Troubleshoot Network and Security relates issues
- Generate and publish Application performance report
- Provide notification to customers and the service teams for Severity 1 events.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Central point of contact for technical support teams including status updates for on-going incidents / events.
- Must have aptitude and attitude to learn / work on new technologies.
- Should be willing to work in shifts 24x7.
- Create, update and document system processes and tasks as required.
- Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
- Work Closely with Wireless technology groups
Basic Requirements
IT communication Tower Hardware.
