What are the responsibilities and job description for the SailPoint L2 Operations Support Engineer position at Omni Inclusive?
We are seeking a skilled and dedicated SailPoint L2 Operations Support Engineer to join our Identity and Access Management (IAM) team. The successful candidate will be responsible for providing second-level operational support for our SailPoint IdentityIQ platform. This role requires a strong technical background in SailPoint and IAM concepts, excellent problem-solving skills, and a commitment to maintaining a secure and efficient IAM environment.
Key Responsibilities :
- Provide L2 support for SailPoint IdentityIQ, including troubleshooting, incident resolution, and service requests.
- Manage user identities, roles, and access permissions within the SailPoint platform.
- Analyze and resolve issues related to identity provisioning, de-provisioning, and access management.
- Collaborate with development teams, and other stakeholders to ensure timely resolution of incidents and service requests.
- Monitor system performance and health, ensuring high availability and performance of the SailPoint platform.
- Maintain detailed documentation of support processes, configurations, and operational procedures.
- Ensure all IAM processes comply with organizational policies, standards, and regulatory requirements.
- Proactively identify opportunities for process improvement and automation within the IAM framework.
- Customize workflows, forms, rules, roles, policies, reports, certifications.
- Build and maintain workflows for various Lifecycle Events (Joiner, Leaver, Mover, Rehire and Inactive).
- Assists in the program development process, user acceptance testing, user access reviews, system documentation and implementation.
- Actively seek new ways of automating and eliminating task-based and repetitive work, to remove human error, and improve security posture.
Qualifications :
Education : Bachelor's degree in computer science, Information Technology, or related field.
Experience :
Technical Skills :
Problem-Solving : Excellent analytical and troubleshooting skills.
Communication : Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Certifications : Relevant certifications such as SailPoint Certified IdentityIQ Engineer, CompTIA Security , or CISSP are a plus.
Note : This is a 24
