What are the responsibilities and job description for the SAP Service Delivery Lead position at Omni Inclusive?
Currently working in AMS support project (Yes / NO) Well Versed with ITIL process (yes / No) Working as Delivery Lead / manager in current project (Yes / No) Years of experience in AMS projects Years of experience in SCM
Note : We need candidates who are currently working as Delivery Lead / Manger in Support projects and should we well versed with support activities.
- Effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
- 10 Years of SAP Service Delivery Manager experience, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLA's
- End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management)
- Experience within ITIL environments and well versed with ASM projects.
- Experience in SAP RUN and Agile delivery methodology
- Experience of having worked in an onshore-offshore model, team building and developing the SAP support team,
- Commercial awareness and managing and improving complex contracts.
- Previous experience of working as an SAP Functional (SAP Finance or SAP SCM) is mandatory.
- Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
- Ability to build trust-based relationships and strong networks in customer IT / Business and SAP Ecosystem
- Proven problem-solving skills and strong work ethic are required.
