What are the responsibilities and job description for the ServiceNow Virtual Agent Developer position at Omni Inclusive?
Responsibilities :
- Collaborate with cross-functional teams including analysts, UI / UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
- Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
- Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
- Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
- Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
- Continuously monitor and analyze virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
- Collaborate with UI / UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
- Stay up-to-date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
- Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.
Qualifications :
