Join Omni Mental Health as an Intake Coordinator!

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Wellness resources
  
  
  

Job Title of Position: Intake Coordinator

Reports to: Administrative Manager

Job Purpose:

The Intake Coordinator plays a key role in ensuring efficient office operations by serving as the first point of contact for clients, insurance companies, and other external parties. This position is focused on gathering client information, handling insurance coordination (including authorizations and billing), and supporting therapists with administrative tasks. The Intake Coordinator helps maintain a seamless workflow to ensure both client and provider satisfaction while maintaining professional and compassionate service.

Duties and Responsibilities (Essential Functions):

This description outlines essential functions but is not intended to be all-inclusive. Additional duties may be assigned as needed, with reasonable accommodations for individuals with disabilities.

• Serve as the first point of contact for clients (new, current, and past), insurance companies, staff, and visitors through phone, email, and in-person interactions. Provide prompt, empathetic, and clear communication, ensuring a welcoming and professional experience while maintaining confidentiality.
• Organize and manage client files, insurance details, and paperwork to ensure accurate and timely information sharing.
• Work closely with insurance companies to obtain insurance benefits and assist with billing processes, ensuring compliance and client satisfaction.
• Assist therapists with administrative tasks such as calendar management, and appointment scheduling. Maintain ongoing communication with therapists regarding client intake, cancellations, and rescheduling.
• Monitor and maintain office cleanliness, including managing supplies, emptying trash, and ensuring the workspace is organized and ready for daily operations.
• Proactively support therapists and staff with any additional administrative tasks or projects to facilitate client care and overall office efficiency.
  
  
  

Required Knowledge, Skills, and Abilities:

The following qualifications are essential for the role, though additional skills may be required based on specific duties or needs:

• High School diploma or equivalent, with relevant experience in a customer service or administrative role. Coursework in healthcare or mental health is preferred.
• Strong computer skills, including proficiency in MS Office, with a willingness and ability to quickly adapt to new technology and software.
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced, dynamic environment.
• A proactive, self-driven approach to problem-solving with the ability to work independently and as part of a team.
• Compassionate, empathetic, and professional demeanor when interacting with clients, especially those in crisis.
• Ability to build and maintain positive relationships with clients, insurance representatives, and staff members through effective communication and service.
  
  
  

Work Environment:

• This position is primarily based in an office setting, with work split between the Blaine and St. Paul locations.
• Office duties require a mix of desk and physical tasks, including movement between spaces and occasional lifting.
  
  
  

Physical Demands:

The following physical demands are typical for this role:

• Ability to navigate stairs and move between office spaces.
• Ability to lift up to 45 lbs. and perform bending, twisting, and stooping motions.
• Effective verbal and written communication skills for interacting with clients, staff, and using office equipment (phones, computers, etc.).
  
  
  

Pay:

Starting at $20 per hour, depending on experience and qualifications.

Pay is bi-weekly. Timesheets are due every other Sunday by 8:00PM.

Other Information:

A background check will be completed. This may be completed yearly.