What are the responsibilities and job description for the Customer Service Associate position at Omnia Promotions Inc?
Omnia Promotions Inc. is expanding, and we’re looking for driven, people-focused individuals to join our sales support team as a Customer Service Associate. The Customer Service Associate role blends relationship-building, problem-solving, and sales support in a fast-paced, client-facing environment. You will work with a dynamic, supportive sales team, delivering excellent customer service while supporting our sales efforts.
The Customer Service Associate will be responsible for directly engaging with customers, supporting the sales team in driving sales, and ensuring customer satisfaction with every interaction. If the Customer Service Associate position sounds like the perfect fit for you, apply today!
Responsibilities of the Customer Service Associate:
- Directly engage with customers to understand their needs and provide tailored product or service recommendations
- Meet with the sales team and other Customer Service Associates to develop and improve sales strategies and enhance customer service aimed at boosting sales and ensuring customer retention
- Stay current with all products, services, and promotions to effectively assist customers and answer all questions they may have
- Build and maintain lasting customer relationships by actively listening, answering questions and concerns in a professional manner, and ensuring a seamless customer experience
- Consistently meet or exceed sales goals set for the Customer Service Associates, directly contributing to the growth and success of the company
- Keep records of customer interactions and sales transactions to accurately track sales performance and customer retention
- Engage in continuous learning through team meetings, preparing for future leadership positions
Qualifications of the Customer Service Associate:
- Previous experience as a Customer Service Associate, in sales, or a related role is preferred
- Strong communication, organizational, and interpersonal skills
- Positive attitude with the ability to adapt in a dynamic environment
- Confidence in working independently and as part of a collaborative team
- Comfortable interacting with customers in person
We’re looking for motivated individuals ready to learn, grow, and take the next step in their career. Apply to our Customer Service Associate position now and become part of a team where your work makes an impact every day.
Job Type: Full-time
Pay: $57,351.00 - $65,896.00 per year
Benefits:
- 401(k)
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $57,351 - $65,896
