Customer Support Specialist

Omnia Technologies is seeking a Customer Support Specialist to join our team in Santa Rosa, CA. This hands-on role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering excellent customer support. As a key member of our after-sales team, you’ll play a crucial role in ensuring the efficient inventory management of parts and components, ensuring on time support exceeding customers’ expectations.

Key Responsibilities:

· Customer Support: Handle aftersales inquiries, including spare parts and warranty claims, via email and phone.

· Parts & Inventory Management: Oversee parts processing, tracking, and inventory accuracy, ensuring timely order fulfillment.

· Warehouse & Logistics: Support warehouse operations, including receiving, inspecting, and organizing parts. Experience with warehouse management systems is a plus.

· Quality Control: Inspect incoming parts to ensure they meet Omnia Technologies’ standards and customer expectations. Address any discrepancies with Italian OEMs in a timely manner.

· Field Service Support: Coordinate necessary parts and materials with Field Engineers to support immediate resolution actions, preventive maintenance efforts and line equipment upgrades.

· Process Improvement: Identify opportunities to enhance efficiency in parts/component management, customer support efforts, and Italian OEM procurement processes.

Skills & Qualifications:

· Experience: Prior experience in a parts, warehouse, logistics, or inventory management role preferred. Ability to work both independently and collaboratively in a fast-paced environment.

· Skills: Strong organizational skills and attention to detail. Strong problem-solving abilities and proactive approach to group objectives.

· On-Site Presence: Ability to work onsite full-time in Santa Rosa, CA.

· Technical Background: Proficient in QuickBooks, Microsoft Office (Excel, Word, Outlook); ERP experience is a plus.

· Communication: Excellent communicator with a variety of customers, overseas suppliers, and internal stakeholders.

What We Offer:

At Omnia Technologies, we believe in investing in our people and fostering a dynamic, growth-oriented work environment. When you join our team, you’ll receive:

· Competitive Compensation: A highly competitive salary package that rewards personal contributions to our success.

· Comprehensive Benefits: Full medical, dental, and vision coverage an industry-leading 401k match program.

· Generous PTO Policy: We value work-life balance and provide ample paid time off.

· Collaborative Culture: Work with passionate, forward-thinking teams that value innovation and teamwork

Omnia Technologies Group is a leader in packaging solutions for the beverage, food, and pharmaceutical industries. This role offers a dynamic opportunity to contribute to our success while fostering professional growth in parts and service management. If you are detail-oriented and passionate about customer service and inventory management, we encourage you to apply!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $25 - $30