What are the responsibilities and job description for the Field Service Engineer - IV Solutions position at Omnicell?
Job Description
Field Service Engineer
Join Omnicell, a pioneering force in healthcare technology, as a Field Service Engineer (FSE) I or II, where your work will directly impact patient care and outcomes. Our FSEs provide troubleshooting, repair services, and scheduled preventive maintenance for Omnicell's pharmacy and supply automation solutions at customer sites. Your work will keep critical pharmacy and supply systems running, helping healthcare providers deliver the highest quality possible to patient care.
Whether you are a Level I or Level II Engineer, you will be dispatched as needed by our 24x7 Technical Assistance Center. Our FSEs work on medication management hardware and software repairs, fixes, and troubleshooting.
What's in it for you?
- You can apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. Your work will help optimize healthcare delivery, directly impacting patient lives.
- Learn pharmacy nursing workflows and how medication management systems significantly drive efficiency, reduce wasteful spending, and drive higher quality patient care.
- Opportunities for advancement learning specialized automated or robotic products
Field Service Engineer Level I Responsibilities and Qualifications :
Basic Qualifications :
Associates Degree / Trade School Certification / Military Training in an Engineering / Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications :
Field Service Engineer Level II Responsibilities and Qualifications :
As a Level II Engineer, you will take on more advanced responsibilities. You will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. You will regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. You will also be able to provide coaching and mentoring as needed.
Basic Qualifications :
Associate's Degree / Trade School Certification / Military Training in an Engineering / Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications :
Shared Responsibilities for both Levels :
Work Conditions for both Levels :
Note : The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.
Join Omnicell and make a meaningful difference in healthcare and people's lives. Apply now for a rewarding career opportunity where you can put your knowledge and skills into practice, contribute to improving healthcare delivery, and help us drive the future of health technology. We look forward to welcoming you to our dynamic and dedicated team.
Here is another intro and what's in it for you to consider :
What's in it for you?
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do :
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About the Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
