What are the responsibilities and job description for the Professional Services Software Deployment Engineer II position at Omnicell?
Job Description
Professional Services Software Deployment Engineer
The Professional Services Deployment Team is responsible for integration and deployment of Patient Messaging products and services within the Technical Services group. They work closely with the Quality Assurance team and Development Team, as well as the Professional Services Project Management Team.
As a Professional Services Software Deployment Engineer II, you will be working closely with our team, as well as cross-functionally alongside Product Management & Development to learn new products, methodologies, how our products work within pharmacies, and how our solutions assist pharmacies in engaging their patients to enhance their customer experience. You will work with pharmacy and health plan clients to assist the installation of our messaging solutions and provide additional customization as required.
Responsibilities :
- Execute on all aspects of complex software implementation projects and other assignments.
- Provide input on project scope, forecast, resources, and deliverables
- Work directly with the client project management team throughout all project phases
- Attend customer virtual project calls as needed
- Proactively identify significant project risks, escalate to leadership, and implement approved mitigation steps
- Participate in documentation review and verify customer assets to provide reliable BI to all departments in the organization
- Deploys applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux
- Installs and configures databases and deploy web products to clients
- Installs, configures, and tests all components to the expected revisions and performance standards
- Act as a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client
- Manage and prioritize multiple tasks while working independently
- Demonstrate effective communication skills with a wide range of clients, both internal and external
- Follow existing deployment processes, identify process improvements, document specific process / project requirements for customers, and system configurations
- Partner with project managers to diligently maintain all records in a central repository for ease of reference during and after deployment
- Support technical tasks to resolve issues, track bug fixes, escalate persistent and / or critical issues during the deployment process
Required Knowledge and Skills :
Basic Qualifications :
Preferred Qualifications :
Working Conditions
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do :
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About the Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
