What are the responsibilities and job description for the Vice President of Customer Success position at OmniForce Solutions?
Our client is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. They hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.
Overview :
The Vice President of Customer Success is a visionary leadership role, vital to advancing the company's mission of delivering innovative, life-changing medications and expanding access to high-quality, affordable treatments. Reporting to the Chief Sales Officer, this role drives transformative strategies to accelerate sales growth, deepen client loyalty, and re-engage customers with unparalleled excellence. By championing innovation, fostering collaboration, and delivering exceptional client experiences, this position cements the company's leadership in pharmaceutical care and creates lasting value for patients, providers, and partners.
Responsibilities :
- Strong leadership, strategic planning, and problem-solving skills, with the ability to inspire teams, build trusted client relationships, and communicate effectively across all levels of an organization.
- Proficiency in Customer Relationship Management (CRM) platforms such as Salesforce, advanced analytics tools, and a deep understanding of metrics-driven decision-making to optimize customer growth and retention.
Key Competencies
Qualifications :
