What are the responsibilities and job description for the Customer Success Manager (Remote Position) position at Omnigo Software LLC?
Job Description
Job Description
Job Summary
The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.
The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they’ll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other Omnigo business functions as needed.
Essential Duties and Responsibilities
- Drive retention and growth for our customers by understanding their business needs and helping them succeed
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
- Maintain data in Salesforce including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
- Represent the voice of the customer to inform our sales process and product roadmap
- Own renewals from quote to invoice as well as upsells of existing products and services to grow their assigned book of business
- Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
- Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and, in the future
- Enlist super fans to act as references, lead user groups, & participate in community
- Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
- Identify meaningful ways to engage low-usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account
Skills and Requirements
EOE / M / F / Disabled / Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.
