Bilingual Customer Service Associate

SUMMARY

Responsible for superior customer service. Responds to customer inquiries regarding our products, policies and procedures. Takes action in the resolution of customer grievances. Assumes cashier and picking responsibilities when processing customer orders. Receives, stores and distributes merchandise, material, tools, and equipment in the warehouse.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Care:

• Greet customers entering establishment and answer phones in a timely, pleasant and professional manner.
• General cashier duties such as: compute, process and record sales transactions, balance cash drawer daily at the start and end of shift, deliver superior customer service and promote sales.
• Administrative duties associated with recording and filing documents for daily sales, managing the system, record-keeping and monthly reports.
• Other duties as assigned.

WAREHOUSE Assist in shipping and receiving duties such as: unload trucks, validate merchandise received against what was ordered and check for damage. Prepare orders for shipping. Sort, move, store &/or distribute merchandise accordingly. Assemble customer orders from stock and place orders on pallets or shelves, may also relocate orders to a holding area or shipping department.
*

• Complete work orders, requests for materials, tools, &/or stock and prepare for relocation in the warehouse, distribution &/or shipping.
• Ensure warehouse and work area is clean, organized, safe and accessible at all times.
• Update the system with daily orders of items received, distributed and shipped.
• Assist with physical inventory count.

QUALIFICATIONS / REQUIREMENTS Bilingual, must be fluent in Spanish and English * Retail experience and extensive Customer Service skills preferred.

• Basic computer skills and proficiency with Microsoft Word and Excel preferred.
• Strong communications skills, able to read, write and interpret documents in both Spanish and English.
• Fundamental mathematics skills. Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to multitask and strive in a fast-paced environment
• Wear proper protective equipment, adhere to safety requirements
• Must be able to work Saturdays (No exceptions)
• Travel Requirement: 15%

EDUCATION and/or EXPERIENCE High school diploma or GED 1-2 yrs Customer Service experience working in retail, sales and service and/or warehouse

• * Experience and proficiency with Corbiz/SAP is a plus

PHYSICAL DEMANDS Required to sit, stand, walk, stoop, kneel, crouch, climb or crawl frequently * Regularly lift and/or move up to ten pounds

• Frequently lift and/or move up to fifty pounds
• Occasionally lift and/or move more than one hundred pounds

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Warehouse: 1 year (Required)
• Inventory control: 1 year (Required)
• Computer literacy: 2 years (Required)
• Customer service: 1 year (Required)
• Forklift: 1 year (Required)
• Pallet jack: 1 year (Required)

Language:

• Spanish (Required)
• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $18 - $20