Operations Manager, Sales and Agency Partnerships Team

Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

The Sales & Agency Operations Manager will play a critical role in optimizing workflows, tracking key performance metrics, and ensuring alignment across sales and agency partnerships. This individual will work closely with leadership, sales, and agency teams to implement scalable processes, improve reporting, and enhance efficiency.

What you'll do @Omnisend:

• Develop and manage sales and agency team processes to improve efficiency, scalability and outcomes.
• Collaborate Across Departments: Work closely with marketing, product, customer experience and finance teams to ensure alignment and support company objectives.
• Support Agency Partnerships: Assist in developing and maintaining relationships with agency partners, providing operational support to enhance collaboration and performance.
• Own and maintain CRM data integrity, ensuring accurate and digestible reporting.
• Analyze performance metrics, pipeline health, and sales effectiveness to provide insights and recommendations.
• Collaborate with sales and agency leadership to set goals, measure progress, and adjust strategies.
• Assist in onboarding and training new team members on systems and processes.
• Identify and implement automation tools to streamline workflows.
• Support commission tracking and incentive programs.
• Manage tech stack integrations and optimizations.
  
  
  

We expect that you'll bring:

• 3 years of experience in Go-To-Market operations, revenue operations, process optimization or a similar role within a SaaS or ecommerce-focused company.
• Strong experience with CRM systems (HubSpot preferred) and sales analytics tools.
• Proficiency in data analysis and reporting (Google Sheets, Superset or other BI tools).
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication skills and ability to work cross-functionally.
• Experience in working with partnerships or channel sales teams is a plus.
• Analytical Skills: Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• Team Player: Ability to work collaboratively in a cross-functional and international team environment.
• Adaptability: Comfortable working in a fast-paced, high-growth, global environment with changing priorities.
• Education: 🤷
• Non-Negotiable Qualities: Growth mindset, ability to learn quick, a mindset to contribute as an important part of a team and a focus on outcomes not outputs.
  
  
  

How we work and what we value:

• Company-wide OKR.
• Empowered product teams that solve customer and business problems.
• Objective-based planning and experimentation-driven delivery.
• Product-led growth.
• We look at product metrics daily, we speak to our customers and do it often.
• Outcomes and bringing value to our customers over outputs and feature factories.
• Ship to learn. Experimentation to validate hypotheses and assumptions.
• Truly embracing data-driven decisions.
  
  
  

What we offer in return:

• Competitive salary.
• Great company paid health insurance included (100% of the employee premium as well as 100% of out of pockets maximums up to $4000/year per person or $8000/year covered for your family) Yes - you read that correct - 100% of your health insurance and out of pocket costs are covered by the company.
• An unlimited learning budget complying with the best interest of Omnisend.
• Fully-covered Supplemental Benefits: Short-Term and Long-term Disability Income, Life Insurance.
• Unlimited access to personal therapy sessions.
• Personal workstation budget.
• 401(k) retirement plan: Omnisend will contribute 5% of your salary to your 401k account regardless if you contribute or not.
• Personalized work anniversary gifts, such as house cleaning, spa treatments, international flights etc.
• International workations trips and team-led team-building events both in the US and around the world.
  
  
  

Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.

Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 125,000 Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.