What are the responsibilities and job description for the Customs Brokerage Specialist, Client Services position at OMNITRANS?
If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !
Metro Customs Brokers , a subsidiary ofOmnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs Brokerage division.
Location : NY City area, Garden City Rouses Point, Buffalo
This person is the official point of contact with clients, coordinating customs clearance of shipments entering the United States through collection of documentation and information and through communication within the company's departments and with different organizations.
Responsibilities :
- Maintain and develop first class client relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc.
- Open files for new shipments. (Complete proper forms, enter data in the system)
- Monitor status of shipment arrival for timely coordination of clearance
- Ensure that all documents required to release goods have been received
- Communicate with customs officials, other government agencies, customers and internal departments
- Review the content of documents to validate compliance
- Contact clients to obtain and to confirm information related to these documents such as; descriptions of goods, address discrepancies, shipping manifests, commercial invoices etc.
- Communicate with customs and other government agencies to resolve shipment issues
- Manage track and trace shipment status, via electronic monitoring and manual updates.
- Provide regulatory and operational guidance to customers on the US import process
- Communicate with internal departments (accounting, technical, logistics, etc.) to coordinate shipment or client-specific needs.
- Assist and provide guidance to clients on job orders, billing, or operational questions.
- Propose suggestions to the Supervisor / Manager to improve communication and workflow at all levels of the operation and with importers;
- Perform other general clerical duties as needed
- Validate and ensure completeness of Client SOP's for specific profile instructions.
- Perform other general clerical duties.
What you Bring :
What we offer :
Hourly Range of pay
Buffalo, NY : $21.5 - $27
Rouses Point, NY : $21.5 - $27
NY City Area : $25.6 -$32.5
LI-DNP
LI-Hybrid
Metro Customs Brokers is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.
Salary : $22 - $27
