Manager of Transload Services

Position Summary

The Manager of Transload Services manages and oversees process, tasks and personnel to drive profitable carload growth through transloading activities on OmniTRAX properties. General responsibilities include: 1) Safety, 2) Operational Excellence, 3) Customer Satisfaction, 4) Resource Management - people and equipment, 5) Cost Control, and 6) Profitable Revenue Growth. The Manager of Transload Services will work with the Commercial and Operating teams on strategic initiatives to attract new business. This position will develop solutions to meet the unique needs of transload customers and resolve issues that arise for full-service transload customers, self-service transload customer and Transload Partner services providers. Ensures compliance with company policies and procedures; supports and contributes to department and company goal achievement.

The Manager of Transload Services demonstrates and adheres to the company values of safety, honesty, ownership, respect and teamwork to ensure successful partnerships with customers and employees that result in OmniTRAX’s continued success.

Essential Responsibilities

• Work in coordination with Commercial/Business Development teams and railroad operations management to secure, setup, onboard and manage new transload customers.
• Develop relationships with transload customers, 3rd party transload operators, and service providers.

• In collaboration with railroad’s General Manager, provide leadership for optimal performance of OmniTRAX operated transload facilities:
• Drive excellence in management of customers’ on-hand inventories and quality of services provided to customers.
• Implement process to prevent inventory discrepancies, mis-shipments and inventory loss.
• Ensure regular physical inventory counts are performed, documented and reconciled with Customers.
• Implement routine housekeeping, maintenance and investment programs for best-in-class organization and presentation of facilities.
• Create and deploy maintenance programs for transload equipment.
• Spend time on-site working with operating personnel to lead desired performance of the operation.
• Develop, implement and oversee processes and systems to manage the flow of customer requests for services, from receipt to fulfillment, at OmniTRAX operated transload facilities.
• Interface with 3rd party technology providers and internal IT resources to address the technological needs of OmniTRAX transload customers and transload facility operations.
• Work with subject matter experts and OmniTRAX’s safety department to develop and deploy transload operating process and procedures, including process and procedures for the operation of equipment where applicable.
• Measure throughput and capacity utilization at transload facilities.
• Support planning and execution of OmniTRAX strategic initiatives.
  

Other Duties

• Perform other duties as assigned
  
  

Supervisory Responsibilities

• No direct reports
• Provide leadership, mentoring and guidance to team members; cultivate a high-performance culture
• Set the example, create and lead the culture of mutual respect, cooperation and attention to detail for employees to deliver profitable execution on business goals
  
  

Required Qualifications, Knowledge, Skills, And Abilities

• Bachelor’s Degree or equivalent relevant experience
• 5 years work experience in rail industry, rail transloading experience preferred
• 2 years supervisory experience in rail industry
• Experience managing customer relationships and operational functions
• Strong problem-solving skills
• Outstanding attention to detail and accuracy
• Business acumen
• Superior interpersonal skills to build and maintain relationships with internal and external stakeholders
• Time management skills to meet multiple deadlines
• Excellent verbal and written communication skills; effectively converse with all levels of the company, customers and business/industry associates
• Intermediate computer skills in Microsoft Office Suite; strong aptitude in learning software systems
• Professional integrity and accountability
• Work in fast-paced, collaborative environment
  
  

Required Certifications And Licenses

• None
  
  

Preferred Qualifications, Knowledge, Skills, And Abilities

• Previous experience in rail transportation and/or railcar-truck transloading/warehousing
  
  

Preferred Certifications And Licenses

• None
  
  

WORK ENVIRONMENT

• This position will work in a variety of conditions including work in climate-controlled offices and outdoor work with exposure to all weather conditions. This position may operate equipment when qualified.
  
  

TRAVEL

• 25%, or as business requires
  
  

Compensation

• Starting Salary: $90,799
• FLSA Status: Exempt, Not Eligible for Overtime
• Eligible for Participation - Annual Discretionary Bonus
  
  

Physical Requirements

• Remain in a seated position - 50%
• Must have the ability to see near, far, all colors, have depth perception, and ability to adjust focus - 100%
• Must have the ability to speak and hear clearly to communicate with customers, co-workers and superiors - 100%
• Must have the ability to continuously stand or walk on level or uneven ground - 50%
• Must have the ability to walk long distance per shift - 50%
• Must have the ability to ascend and descend railcars, ladders, stairways and incline surfaces - 50%
• Must have the ability to bend/crouch/kneel at waist or knees - 50%
• Must have the ability to lift, push, pull, or carry up to 75lbs - 50%
• Exposure to hot, cold, wet, humid, or windy conditions caused by the weather (snow, rain, heat, and sub-freezing temps) -50%
  
  

We are proud to be an EEO/Veteran/Disability Employer