What are the responsibilities and job description for the Billing & Customer Care Specialist position at Omnova?

If you're looking for a collaborative work environment with an established organization that also offers a variety of employee benefits and career advancement opportunities, then we invite you to consider applying for a position with SURTECO.

SURTECO specializes in the production and sale of laminates, foils and vinyl-coated fabrics. Our technologies, products and services deliver distinctive performance features, thus helping to support our Customers' reputations for trusted brands around the globe and in a wide variety of markets.

We are currently seeking an experienced Billing & Customer Care Specialist to join our team!

Job Summary

The Billing & Customer Care Specialist is responsible for the daily billing processes, coverage of customer care duties as needed for the Customer Care team, and management of the sampling collateral in Columbus, MS.

No direct reports.

Key Responsibilities :

Processing of daily billing documents
Create daily invoicing and order intake dashboard reports used by business and executive management
Completing subcontract transactions in SAP necessary for billing
Reconciling off-site warehouse inventory monthly
Responsible for the management of sampling collateral including, but not limited to, receiving and reconciling sampling collateral inventory, filling sample orders and facilitating customer shipments daily
Provide back-up to customer care colleagues when they are out of office to include the following :

Receive, process, and own customer purchase orders from the time of order entry to delivery of material

Initiate customer sample requests, request for quotes and other customer inquiries

Proactively communicate orders statuses

Assist in the collection of customer past-due payments when necessary

Partner with commercial team in support of customers' needs

Build relationships with customers and internal partners

Other administrative duties as assigned - assist with cycle count reconciliation, goods receipts for offsite warehouses and direct shipments, coding of freight invoices, assist with audit requests

Required Knowledge / Skills / Abilities :

Strong knowledge of applicable software including Excel spreadsheets and SAP programs to record and report information critical to managing sales data

Excellent written, verbal and interpersonal communication skills to all levels of management

Excellent organizational skills and attention to detail

Ability to prioritize tasks

Ability to act with integrity, professionalism and confidentiality

Ability to effectively present information and respond to questions from managers and fellow employees

Strong analytical and problem-solving skills to define issues, collect data, establish facts and draw valid conclusions

Ability to read, write and comprehend instructions, correspondence, business forms and memos utilizing instructions in written, oral, diagram, or schedule forms

Education and Experience :

High School Degree / GED

3 years' experience in customer service, sales, supply chain

SAP Experience Preferred.

Physical Requirements :

Regularly required to stand; walk; sit; bend; kneel; squat; climb stairs; use hands to finger, handle, or feel; reach with hands and arms

Travel Requirements :

No Travel required.

Company Statement :

SURTECO North America is an Equal Opportunity employer committed to providing equal access to employment. We value diversity and inclusion and encourage all applicants to apply. In addition, the health and safety of those who contribute to business development is a priority. Open dialog with our employees is a matter of course, and the further development of their knowledge is a special concern. We enable them to find the right balance between personal and professional life.

8AM-5PM Monday - Friday

Onsite (not remote)

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Billing & Customer Care Specialist

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