What are the responsibilities and job description for the Dental (Oral Surgery) Office Manager position at OMS360?
DENTAL (ORAL SURGERY) OFFICE MANAGER - DONALD PHILLIPS ORAL SURGERY
Job Summary:
Donald Phillips Oral Surgery is a high energy, fast paced practice with a passion for providing excellent care to patients and creating a fun environment for team members!
The Office Manager collaborates with the Regional Operations Manager in making operational decisions for the office. This role serves as a key member of the Donald Phillips Oral Surgery (DPOS) team, collaborating with doctors and other clinical/administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.
Essential Functions, Duties, and Responsibilities:
- Leads the productive performance of the office and ensures each facility is fully staff and running efficiently each day
- Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed
- Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)
- Drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)
- Assist in Marketing collaboration, organization, and execution
- Manage and own bonus tracking and practice KPIs
- Assist with Doctor Schedule Templating and Team Member scheduling
- Manage Team Member Payroll, Accountability collaborating with Human Resources, along with team member hiring, termination, reviews, goal setting, and recruiting with the regional operations manager
- Oversee office upkeep/maintenance
- Track all licensure and certification updates
- Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
- Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc.)
- Ensure compliance with payer and reimbursement policies
- Deliver excellent patient service and care (concerns, reviews, etc.)
- Own training new Team Members and development/implementation of training manuals/plans
Qualifications:
- Experience working in a medical or dental practice is preferred
- Excellent communication skills, professionalism and customer service ability.
- Highly collaborative
- Ability to process information quickly and accurately
- Willingness to learn new skills.
- Mature and dependable.
OMS360 is an Equal Opportunity Employer (EEO).
OUR CORE VALUES
- Teamwork: We are one community; partners with a shared vision of success. We are more powerful together than alone.
- Integrity: We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.
- Growth-Minded: We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.
- Excellence: We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.
- Respect: We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness
