What are the responsibilities and job description for the Scheduling Coordinator position at OMS360?
JOB SUMMARY
The Scheduling Coordinator will be primarily responsible for coordinating and scheduling patient appointments across all office locations. This role ensures efficient and timely appointment management to support optimal patient care
OFFICE ADDRESS
3159 Beaumont Centre Circle, Suite 110
Lexington, KY 40513
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ESSENTIAL DUTIES & RESPONSIBILITIES
- Effective use of the phone in a courteous, friendly and professional manner to schedule appointments per office protocol.
- Insure patient data is accurate and current by reviewing it with the patient.
- Document patient information in computer.
- Use discretion with all private information in a medical setting.
- Verify insurance information with the patient.
- Great attention to detail, ability to prioritize and problem solve.
- Confirm appointments daily.
- Communicate with other departments as required regarding patient accounts/concerns/questions.
- Print the recall report and call patients to schedule appointments.
- Respond to on-line referrals daily.
ESSENTIAL SKILLS NECESSARY
- Effective written, verbal, and electronic communication that is professional in both content and delivery.
- Ability to handle multitask and handle high volume of phone calls.
- Ability to maintain confidentiality.
- Computer proficiency in Outlook, Word, Excel, and PowerPoint.
- Must be able to work as a team member, to process information quickly and accurately, and possess a willingness to learn new skills.
- Willingness to adapt to changing needs – and adjust as necessary.
EDUCATION AND EXPERIENCE:
- Experience in a medical/dental environment (minimum of 1 year).
- Minimum of a high school education or equivalent is required.
- Must have attention to detail and excellent follow-through.
- Must be highly organized and able to prioritize.
OUR CORE VALUES
- Teamwork We are one community; partners with a shared vision of success. We are more powerful together than alone.
- Integrity We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.
- Growth-Minded We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.
- Excellence We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.
- Respect We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness.
We are an Equal Opportunity Employer (EEO)
