What are the responsibilities and job description for the External Customer Advocate position at Omya?
Role Summary
Omya is looking for a highly skilled and experienced Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support and resolving any issues that may arise.
Key Responsibilities:
- Enter and maintain pricing and customer details in appropriate systems.
- Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.
- Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management system.
- Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
- Maintain open communication with customers regarding shipping details and resolve any issues that may arise.
Requirements:
The ideal candidate will possess:
- Excellent communication and organizational skills.
- Proficiency with automated sales systems and working knowledge of SAP.
- Ability to work in a fast-paced environment and analyze problems with minimum supervision.
- High School diploma or equivalent.
