What are the responsibilities and job description for the Salesforce and SAP Associate position at Omya?
About Omya:
Omya is a leading company in the production of minerals and additives. We are seeking a highly skilled Customer Service Administrator to support our customer service department with routine administrative functions.
Responsibilities:
- Provide exceptional customer service and support to internal and external customers.
- Process customer onboarding, quotations, and credit requests in a timely and accurate manner.
- Maintain accurate and up-to-date information in Salesforce and SAP systems.
- Review and analyze daily KPI reports to ensure efficient operations.
- Create and maintain quotes, credit memos, and invoices.
- Support price increase maintenance and warehouse/3rd party posting goods issue.
- Process samples in SAP and new customer credit limit requests/changes.
- Prepare invoice copies and statement setup.
- Assist with vacation backup for the customer service team.
Requirements:
- Bachelor's degree or equivalent in a related field.
- Minimum 3-5 years of experience in customer service, accounts payable, or order entry.
- Experience in export transportation or international business in the industrial chemical market is preferred.
- Excellent organizational and interpersonal skills, computer skills, and proficiency with automated sales systems.
