What are the responsibilities and job description for the Senior Lead - Distributor Operations, LATAM position at On AG?
Location: Portland
In short
The On Operations Team is excited to add a Distributor Operations Senior Lead to manage Account Services for our Latin America (LATAM) and Caribbean (CAC) regions. We are looking for an entrepreneurial team member with experience working with distributor partners in the region, as well as someone with team management experience. As part of the LATAM & CAC team, you'll lead the long-term strategy for omni-channel customer service and supply chain operations for our distribution partners. Working closely with cross-functional teams in Sales, Supply Chain, Finance, Logistics, and Operations, you will drive scalable process improvements for the efficient flow of premium footwear, apparel, and accessories in partnership with teams based out of our Americas regional headquarters in Portland, Oregon and our global headquarters in Zurich, Switzerland.
Your Mission
- Distributor Ops Service Foundation: Own the baseline capabilities of Operational Support for On’s LATAM & CAC Distributor business and global
- supply chain while serving the customers interests on initiatives to improve flow, visibility, and efficiency.
- Elevate Operational Capabilities: Drive customer centric and innovative supply chain solutions including but not limited to Value Added Services and Packaging & Labeling requirements.
- Orderbook Excellence: Serve as the main point of contact and manage a team that owns all LATAM & CAC distributor orderbook operations, from order to cash seasonally, including quick turn sample & marketing orders.
- Drive Process and Procedure Mindset: Document standard operating procedures (SOPs) related to customer service, sales operations, compliance, and product supply.
- Reporting & Measurement: Provide order and shipment reports using BI tools on a regular cadence, as determined, to leadership and work closely with cross functional teams to quickly react to business shifts to escalate issues and drive impactful operations.
- Data Accuracy: Maintain a central team database to ensure transparency in documents and cross functional calendars while spearheading collaboration and process improvements in partnership with peers in EMEA and APAC.
- LATAM Rep: Represent LATAM & CAC region in all system testing and program initiatives.
- Team Building & Leadership: Most importantly, build a best-in-class operations team that is focused on both innovation and excellence, and as a leader create a culture where talent is developed, grown and values coming to work every day.
Your story
- 6-8 years of experience in the consumer goods industry working with distribution partners in a high-growth environment
- 6 years of experience managing a team of direct reports
- Fluency in Spanish and English required, Portuguese a nice to have
- Intermediate Excel skills - formulas, formatting, pivot tables ERP and strong business intelligence reporting knowledge, Microsoft D365 a plus
- Strong written and oral communication skills – clear, concise, and accurate communication is imperative with the ability to present ideas to a variety of audiences from direct reports to senior management
- Root cause analysis and strong problem-solving skills
About the Team
The LATAM and CAC Operations team is responsible for supporting, elevating and improving the On-owned accountabilities for our Distributor partners.
Most lived Spirit in our team
Team
Team
While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.
Portland
Did you know Portland has more than 1.2 million trees? Our team is pretty happy to have a testing ground in the very green Pacific Northwest.
1250 NW 9th Ave.,
5th Floor
United States
My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Step One:
You'll start by submitting your application to a specific role.
We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.
