What are the responsibilities and job description for the Store Advisor (Woodbury Commons) position at On AG?
Location: Central Valley
In short
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Retail team and commence the journey to bring On to life in our brand new store in Central Valley, NY.
Starting January 20th, as one of the first hires of the Woodbury Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.
Your Mission
- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
- Help maintain the visual standards in the store to deliver a premium experience
- Assist with inventory management and inbound / outbound product orders
- Other duties as needed
Your story
- 1 - 2 years of experience within a retail or customer facing work environment is a strong plus
- A background in the Running, Fashion or Sports Industry is preferred but not required
- Strong communication, hospitality and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.
About the Team
As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership, as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
Most lived Spirit in our team
Positive
Positive
We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.
We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Typical cash compensation range for this position is $18/hr - $20/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Step One:
You'll start by submitting your application to a specific role.
We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.
Salary : $18 - $20
