Associate Customer Service Representative

For immediate consideration please send your resume to resumes@onboardusa.com
Subject Line: Position Title and State you are Located.

About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details:
Position Type: Associate Customer Service Representative
Job Location: Wilmington, DE
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation: $15.86 – $26.66

*Hybrid – 3 days in office

Overview/Summary:
- Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues
- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
- Interacts with broader network of Internal Client Partners to ensure that the customers’ requirements are understood and commitments are met.
- Receives and processes all types of customer orders including complex and/or Export orders.
Responsible for inquiry & order handling process from beginning to end
- Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation
- Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
- Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.
- Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
Optional (depending on BU requirements) :
- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines
- Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS
- Receives, corrects and processes complex orders shipped between regions or plants.
- Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
- Supports Sales by providing detailed input/reports on sales volumes by account

Qualifications:
Must be experienced in SAP (R3-P23)
Microsoft Office Suite - Excel experience is required
IT knowledge is a plus
Customer Service experience is required

Apply Today!
www.onboardusa.com

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 24-02368
INDOJ