What are the responsibilities and job description for the Customer Success Specialist position at On-Board Companies?
On-Board Services is hiring a
Customer Success Specialist
HYBRID
in Buffalo, NY !
For immediate consideration please send your resume to
Subject Line : Position Title and State you are Located.
About Us :
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details :
Position Type : Contract
Job Location : Buffalo, NY
Benefits : 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation : $25.92
- Work at home Mon & Fri, and working onsite Tues-Thurs
Overview :
As a Customer Success Specialist, your mission is to ensure the satisfaction and success of our Silver-tier customers. You will play a critical role in nurturing relationships, resolving issues, identifying growth opportunities, and providing insights to enhance the customer experience.
Requirements :
1. Customer Relationship Building (30%) :
a. Build and nurture strong, long-lasting relationships with our Silver-tier customers.
b. Act as their dedicated point of contact for inquiries, concerns, and requests.
c. Regularly engage with customers to understand their evolving needs and challenges.
2. Customer Success Strategy (25%) :
a. Develop and execute customized customer success plans for Silver-tier accounts, aligning with their unique goals.
b. Identify and monitor key customer success metrics and KPIs.
c. Continuously refine customer success processes for the Silver tier to enhance overall satisfaction.
3. Product Expertise and Insights (20%) :
a. Develop an in-depth understanding of our products or services, staying updated on features and capabilities.
b. Provide customers with insights on how to maximize the value of our offerings.
c. Collaborate with internal teams to ensure product improvements based on customer feedback.
4. Upselling and Cross-Selling (15%) :
a. Identify opportunities for customers to benefit from additional services or upgraded products.
b. Collaborate with sales and product teams to explore and execute cross-selling strategies.
c. Ensure customers are aware of products or services that enhance their experience.
5. Data and Reporting (10%) :
a. Maintain accurate customer records and interactions in the CRM system.
b. Generate regular reports on customer success metrics and outcomes.
c. Share insights with internal teams for continuous improvement.
Qualifications :
Apply Today!
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including : Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD# # 24-03471
INDOJ
Learn More
Salary : $26
