Senior Analyst - IT Region/Site Support

On-Board Administrative is hiring a Senior Analyst - IT Region/Site Support

For immediate consideration please send your resume to resumes@onboardusa.com

Subject Line: Position Title and State you are Located

About Us:

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details:

Position Type: Contract

Job Location: Wilmington, De

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation: $ 24.14 /hr - USD 44.83 /hr

• Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
• Provides end user support for installation of manufacturing applications.
• Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
• Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
• Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
• Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
• Work with vendors involving business specific applications to manage and implement within the environment.
• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
• Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
  
  

Understands key components of Client network, servers, PCs and other devices and can integrate systems to create business solutions.

End User Device support:

• End user support and customer service experience
• Experience with Windows 7, Windows 10 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 2016, Office 365, SharePoint
• Manage requests and incidents in a service desk portal
  
  

Network Administration:

• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
  
  

Applications:

• Experience with Server and desktop integrated applications
  
  

this is an onsite role only!

Qualifications:

• Associate's or bachelor’s degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience
• Well versed with computer hardware and accessories
• Well versed with Microsoft operating systems. Windows 7 & Windows 10.
• Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS
• Effective communication skills, both oral and written.
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support
• Ability to multi-task and work collaboratively
  
  

Desirable Experience/Attributes:

• Previous experience working with Client/Dow Information Technology organizations
• Familiar with ServiceNow
• Works well and collaboratively with others
• Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
• Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
  
  

this is an onsite role only!

Apply Today!

www.onboardusa.com

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

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INDOJ