What are the responsibilities and job description for the Guest Communications Manager – FIFA World Cup 26™ position at On Location?
Who We Are
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.
The Role And What You'll Do
The Guest Communications Manager will be responsible for supporting and managing scaled post-sale communication journeys for the FIFA World Cup 26™ Official Hospitality program, ensuring timely, clear, and personalized information is provided. This role will collaborate with cross-functional teams to create seamless and consistent communications, enhancing the guest experience through all touchpoints leading up to the event. Touchpoints will include event details, venue information, personalized itineraries, and other essential communications.
This role requires a strategic thinker with expertise in email marketing and guest communications, exceptional organizational skills, and a passion for soccer.
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Range Minimum
$60,406 annually
Hiring Range Maximum
$75,000 annually
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.
The Role And What You'll Do
The Guest Communications Manager will be responsible for supporting and managing scaled post-sale communication journeys for the FIFA World Cup 26™ Official Hospitality program, ensuring timely, clear, and personalized information is provided. This role will collaborate with cross-functional teams to create seamless and consistent communications, enhancing the guest experience through all touchpoints leading up to the event. Touchpoints will include event details, venue information, personalized itineraries, and other essential communications.
This role requires a strategic thinker with expertise in email marketing and guest communications, exceptional organizational skills, and a passion for soccer.
- Develop and implement a comprehensive post-sale communication plan to ensure engaging and relevant content for FIFA World Cup 26™ guests.
- Create and manage a communication timeline, specifying key messages and delivery schedules.
- Collaborate with internal teams such as Marketing, Account Services, Sales, and Event Operations to ensure messaging accuracy and alignment.
- Develop personalized communications across channels, including email, SMS, app, and direct mail, tailored to guests' package details and event schedules.
- Collaborate with Marketing to integrate the On Location brand story into guest communications.
- Develop innovative communication methods beyond digital platforms to enhance guest engagement.
- Ensure timely delivery of pre-event materials (itineraries, schedules, ticketing, hospitality details) so guests are well-prepared.
- Monitor customer feedback and continuously optimize communication strategies for clarity and satisfaction.
- Utilize marketing automation tools to streamline communication efforts and ensure scalability.
- Conduct A/B testing to optimize email, SMS, and other communication strategies for engagement and retention.
- Stay informed about industry trends to ensure communication strategies remain innovative.
- Work closely with the Senior Manager of Lifecycle Marketing to support day-to-day operations
- 3-5 years of experience in guest communications or related fields such as lifecycle marketing, event management, or hospitality.
- Proven success in developing and executing large-scale communication strategies for premium or global events.
- A deep understanding of customer segmentation and journey mapping.
- Strong written and verbal communication skills with attention to detail.
- Proficiency with marketing automation tools and CRM platforms (Salesforce Marketing Cloud preferred).
- Strong project management skills with the ability to manage multiple priorities and tight deadlines.
- A passion for creativity, innovation and continuous improvement for our events.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Bilingual or multilingual proficiency (especially French and/or Spanish).
- Creative thinking and problem-solving skills.
- Ability to work in a fast-paced and dynamic environment.
- Strong relationship-building skills.
- Familiarity with FIFA regulations and marketing standards for hospitality programs.
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Range Minimum
$60,406 annually
Hiring Range Maximum
$75,000 annually
Salary : $60,406 - $75,000
