Logistics Operations Manager- Madison Central

Hours: Monday - Friday, 8:00 AM- 5:00 PM

Health & Wellness: Company-paid Life Insurance Policy and Employee Assistance Program; Medical, Dental, Vision; Supplemental Life Insurance; LTD/STD

Retirement: Company-sponsored 401K Retirement Plan with company match

Other Benefits: Paid Holidays and Paid Time Off

Location: Madison Central, Dallas, TX, On-site

Company Overview:

Forty Years Strong! On-Target Supplies & Logistics, Ltd., is a regional supply chain logistics management firm with global customers and international responsibilities. For more than 35 years, we have worked with some of the largest companies in the world to design, implement, and manage customized logistics and transportation solutions that help them gain a competitive advantage in today's global marketplace. We are committed to consistently delivering value-adding services, and we do this through our greatest asset: our employees.

Position Overview:

We are seeking a dynamic and results-driven Logistics Operations Manager to lead high-performing teams and manage key customer relationships in the logistics industry. This role will oversee service delivery performance, ensure operational excellence, and drive customer satisfaction through strategic leadership and strong communication. The ideal candidate will possess robust knowledge of financial and operational logistics processes, excel in people management, and thrive in a fast-paced environment.

Key Responsibilities

Leadership & People Management

·        Supervise, mentor, and develop teams of logistics professional

·        Set clear performance expectations, conduct regular reviews, and deliver ongoing coaching

·        Drive accountability and foster a culture of safety, excellence, and continuous improvement

·        Conduct interviews, coordinate onboarding and training, and ensure employee engagement

Customer Relationship Management

·        Act as the primary point of contact for key customers, ensuring exceptional service and long-term partnership

·        Quickly address and resolve customer concerns, offering proactive solutions

·        Lead customer focus meetings and maintain open communication with customer and other stakeholders

·        Identify and pursue growth opportunities within existing customer accounts

Operational & Financial Management

·        Manage daily operations to ensure on-time deliveries, inventory control, and order accuracy using WMS and other reporting tools

·        Monitor performance metrics such as inventory accuracy, quality, cost and safety

·        Prepare and present reports on financial, service levels, and KPIs

·        Drive cost savings and operational efficiencies through process improvements and technology solutions

Technology & Reporting

·        WMS Power User, ensuring accurate and timely system reporting

·        Utilize logistics technology to track and improve performance across operations

·        Analyze operational trends and provide actionable insights for decision-making

·        Maintain and update procedure manuals to support ongoing process improvements.

Required Skills & Qualifications

·        Proven experience in logistics, account management, or supply chain operations

·        Demonstrated leadership abilities with success in team development and performance management

·        Strong interpersonal and communication skills with the ability to build and maintain customer relationships

·        Analytical mindset with the ability to manage multiple priorities and resolve problems effectively

·        Proficiency in WMS, logistics software, and reporting tool

·        Working knowledge of financial forecasting, budgeting, and cost control

Preferred Qualifications

·        Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field

·        WMS Certification, Lean Six Sigma Certification, and Project Management

·        Experience with compliance regulations and customer service excellence initiatives