Account Manager

This is an early stage opportunity with big upside to accelerate your career.  We are looking for an enthusiastic, driven, and insatiably curious professional to join our team as an Account Manager.  This is an incredible opportunity to join a nimble, fast paced startup and make a significant impact. The Account Manager position is a critical part of our customer experience team and will be a key advocate for our customers, helping On the Stage ensure we are consistently building a product that meets and exceeds their expectations. 

Responsibilities:

• Onboard new subscription customers so that they begin to see value in their investment of On The Stage as quickly as possible. 

• Drive ongoing customer engagement with of our platform; advising them on best practices in Performing Arts marketing and helping them develop programs within their organizations to accelerate ticket sales. 

• Identify opportunities to upsell our customers on additional products in our portfolio.

• Partner with our Account Executive team to support our customers and retain revenue on a monthly and annualized basis.

• Facilitate valuable Quarterly Business Reviews with customers to ensure they are consistently achieving their goals with On The Stage.

• Advocate for customer needs, by listening to their use cases and deeply understanding why they need what they need.  Then partnering with the On The Stage Product Team to meet these needs. 

• Work with customers and On The Stage marketing to identify case studies that resonate with our audience. 

• Becoming an Industry Expert with researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources.

• A bachelors degree or equivalent from an accredited university

• 1-2 Years Sales, Account Management or Customer Success experience, preferably in SaaS.  Bonus points for experience in the Education or Performing Arts segments. 

• Strong ability to initiate, establish and nurture meaningful business relationships over the phone

• Upbeat and positive demeanor

• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture

• Flexible and adaptive to change in a highly dynamic work environment

• Outstanding written and verbal communication, presentation, and time management skills

• Passionate about teaching/instilling knowledge in others

• Willing to dive into technical details of a product to understand it thoroughly

• Critical thinker, generally curious, problem solver

• Open to feedback, coachable

• Strong team player

• Self-starter with strong ownership skills, willing to go above and beyond the job description

• High degree of Ownership

• Proficiency with Salesforce.com and Google Apps

• Experience working on a performance-based compensation structure (base bonus)

This is a full time job with 401k and benefits. Compensation is competitive equity.