What are the responsibilities and job description for the Resident Support Concierge position at ON TOP OF THE WORLD COMMUNITIES LLC?
Job Details
Description
Job Summary/Overview
The Resident Support Concierge is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the first point of contact for walk-ins, general phone inquiries, and email inquiries. It also provides a warm welcome to a customer-friendly environment.
Essential Duties and Responsibilities
The following statements describe the principal functions of this position and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Interacts with residents, contractors, and guests via walk-in, telephone, or email to provide general information on community rules, modifications, work orders, amenities, etc.
- Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty
- Registers walk-in guests for the Resident Support Liaisons to assist
- Handles walk-in general inquiries
- Assists with voicemails and answering phones as time allows
- Handles resident processes and matters by company guidelines
- Analyzes information and evaluates whether guests can be assisted at the point of check-in or if they need to see the Resident Support Liaisons.
- Responsible for keeping the lobby clean and presentable manner for our guests
- Responsible for restocking any snacks or drinks in the lobby that may be offered to our guests
- Effectively navigates databases utilized by the department
- Maintains a close working relationship with residents, visitors, and related OTOW departments
- Performs all duties in adherence to Company standards
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
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- Maintains a positive and professional demeanor toward all residents, visitors, and coworkers
- Performs other duties as assigned
Qualifications (Education, Experience, Technical Skills)
Education and Experience:
- High School Diploma or equivalent required
- Previous customer service experience preferred
Skills and Knowledge:
- Must be able to read, write, and understand English with strong business written and verbal communication and listening skills
- Computer skills, including Microsoft Office, are required
- Must be able to read, understand, interpret, and apply most community rules, regulations, and governing documents
- Must be outgoing, self-confident, enthusiastic, and motivated, with an understanding of human behavior and possess proven conflict resolution and problem-solving skills
- Strong organizational, decision-making, planning, and research skills
- Must have the ability to prioritize and manage a variety of tasks efficiently
- Strong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simply
Personal Attributes:
- Strong interpersonal skills
- Honesty and integrity
- Team builder and team player
- Emotionally intelligent
- Self-motivated
- Strong work ethic
- Commitment to diversity, equity, and inclusion
Organizational Relationships
Reports to: Resident Support Manager
Supervises: None
Certifications or Licenses
A valid Florida Driver’s License with acceptable driving history is preferred.
Qualifications
Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.
On Top of the World Communities is different from all the rest! We offer decades of family-owned expertise, providing unmatched experience and dedication to building quality, energy-efficient homes in a well-designed, amenity-rich community.
