Bridgenet Office Manager

The Bridgenet Office Manager is responsible for overseeing all Bridgenet Communication retail office activities, including the administration team, in-store inventory, customer billing, and obtaining new commercial accounts.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in other areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Administrative and Operational Management

• Manages the day-to-day operations of the retail office.
• Reviews and implements efficient procedures for the retail administration team.
• Plans and schedules office, marketing, and team meetings, and distributes meeting minutes to attendees.
• Approves weekly timesheets and PTO requests.
• Submits weekly on-call pay to payroll.
• Maintains accurate communication with the administration team.
• Perform monthly database audits for inaccuracies.
• Understands different system infrastructures and how they affect potential sales.
• Ensures all duties are performed in adherence to company standards.
• Performs other duties as assigned.

Inventory and Facility Management

• Maintains inventory of all office supplies, DirecTV equipment, and smart home products while adhering to company purchasing policies and budgetary restrictions.
• Distributes building keys and coordinates repair and maintenance of office equipment and/or facility.
• Liaises with subcontractors, vendors, and department managers.

Customer Service and Sales Support

• Manages sales and customer service administration, focusing on staff and customer retention.
• Ensures telephone and in-person communications are effective and professional.
• Handles customer escalations and communicates any issues to management.
• Obtains new commercial accounts, reviews packages, and schedules service installations.
• Reviews current commercial accounts for potential upgrades.
• Maintains up-to-date knowledge of DirecTV procedures, pricing, promotions, and commission pay structures.
• Reviews the New Home Sales monthly closing report and coordinates smart home product installations with new residents.

Financial and Reporting Responsibilities

• Processes monthly customer billing, including database entry, accounting refund requests, and invoice/report reviews.
• Applies customer payments in applicable billing software and ensures all physical checks are sent to accounting for processing.
• Processes end-of-month financial reports and oversees customer past-due payment collections.
• Invoices the homebuilding department for completed Amazon smart home activations.
• Maintains detailed monthly reports, including schedules for smart home and DirecTV installations, on-call schedules, and team commission reports.
• Processes commission requests and sends them to management for review and approval.
• Completes periodic Competitive Market Analyses as requested by management.

Team Coordination and Training

• Coordinates and schedules the retail administration teams access to needed sales software, ensuring proper training.
• Serves as a backup to the administration team as needed.
• Trains new retail administration personnel

Marketing and Project Participation

• Requests marketing materials and provides input for marketing collateral.
• Participates in special department projects as needed.
• Occasional off-site visits may be required.

Safety and Professionalism

• Strives to maintain a safe working environment through accident prevention, equipment preservation, and safe working practices.
• Maintains a positive and professional demeanor toward all residents, customers, visitors, and co-workers.

Education and Experience:

• High School Diploma or equivalent required, Bachelors Degree preferred
• 2 years of sales or technical support experience required
• 2 years of experience in office management
• 2 years of supervisory experience
• CRM system experience preferred

Skills and Knowledge:

• Must be able to read, write, and understand English and have strong verbal and written business communication skills
• Bilingual (Spanish) preferred
• Microsoft Office skills required, CRM system experience preferred
• Basic Bookkeeping skills
• Customer service and service recovery skills are required
• Must have a strong attention to detail, be well organized, and have the ability to multi-task, prioritize and plan to accomplish tasks
• Ability to work effectively in a team setting and be able to efficiently meet deadlines

Personal Attributes:

• Strong interpersonal skills
• Ability to communicate and manage well at all levels of the organization
• Honesty and integrity
• Team builder and team player
• Emotionally intelligent
• Self-motivated and self-starter
• Strong work ethic
• Inquisitive, detail-oriented
• Commitment to diversity, equity and inclusion