Usher

The Usher is responsible for the friendly, courteous, efficient and effective welcoming of guests to the facility and guiding them to their designated seats.

Essential Duties and Responsibilities

• Greets all guests in a courteous manner, with a smile and direct eye contact and directs them to their designated seats
• Ensures the OTOW Experience for guests is positive by maintaining established standards
• Becomes knowledgeable of the facility and its amenities in order to effectively communicate with guests
• Maintains current knowledge of the lineup of upcoming events and shows

• Goes the extra mile for guests by offering to get the answers to questions they may ask
• May work in other functional areas to cover absences, provide relief, equalize peak work periods, or otherwise balance the workload
• Must be able to work weekends and occasional evenings
• Performs all duties in adherence to OTOW standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

Education and Experience:

• High School Diploma or equivalent required
• 1 years of customer service experience preferred

Skills and Knowledge:

• Must be able to read, write and understand English, have good verbal and written communication skills and write professional business correspondences
• Bilingual (Spanish) preferred
• Must be outgoing, self-confident, enthusiastic and motivating, with an understanding of human psychology, and possess strong conflict resolution and problem solving skills
• Microsoft Office skills preferred
• Excellent customer service skills required
• Ability to operate a calculator, copier, personal computer, fax machine, and telephone are preferred
• Ability to respond calmly to customer questions and concerns
• Strong humanistic skills, good judgment, listening skills and the ability to express thoughts clearly and simply are essential

Personal Attributes:

• Strong interpersonal skills
• Honesty and integrity
• Self-starter
• Inquisitive, detail-oriented
• Team player
• Commitment to diversity, equity and inclusion

Certifications and Licenses

A valid Florida Drivers License with acceptable driving history is preferred

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities. Drug free work place.