What are the responsibilities and job description for the Specialist - Distributor Operations, LATAM position at On?
In short
We're looking for an enthusiastic Specialist - Distributor Operations to join our growing LATAM team. You'll be the key point of contact for operational activities related to our distribution partners across Latin America and the Caribbean (think Mexico, Panama, and more!). Your focus will be on ensuring smooth order processing, delivery coordination, and overall partner satisfaction.
Your mission
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
We're looking for an enthusiastic Specialist - Distributor Operations to join our growing LATAM team. You'll be the key point of contact for operational activities related to our distribution partners across Latin America and the Caribbean (think Mexico, Panama, and more!). Your focus will be on ensuring smooth order processing, delivery coordination, and overall partner satisfaction.
Your mission
- Serve as the primary operational contact for distributor partners for our Latin America and the Caribbean distributors.
- Oversee the tracking, fulfillment, documentation, and invoicing of distributor orders.
- Work closely with the Production Planning team in Vietnam to synchronize shipments from our manufacturing partners, based on business needs and distributor demands.
- Deploy global operational methods, customizing them to fit regional specifics.
- Play a key role in proactively developing and improving our collaborative strategies with distributors, with a focus on simplifying business interactions and supporting both current and future objectives.
- Communicate cross-functionally with leadership and internal teams including finance, sales, marketing, and supply planning, providing visibility into distributor orders, product launches, invoicing, and how we are tracking to forecast.
- Generate reports and insights to support strategic decision-making and continuous improvement initiatives
- You possess a degree or equivalent experience in operations, business, supply chain management, logistics, customer service or a related field desired. Equivalent operations experience can range from processing customer orders to planning/managing deliveries and invoicing the customer.
- You possess experience in the consumer goods industry, ideally working with distribution partners.
- You possess experience with logistics, EDI, and Business Intelligence systems, to include, but not limited to Excel, Looker, Dynamics 365, Backstage, and Nexus (preferred).
- You believe every problem is solvable and have a proven ability to identify operational inefficiencies, propose innovative solutions, and drive continuous improvement.
- You are highly organized and detail-oriented, ensuring things run smoothly and efficiently.
- You build and nurture relationships, and are genuinely passionate about delivering an amazing customer experience.
- You are fluent in Spanish and English, Portuguese is a plus.
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
