Atlassian IT Service Admin

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: We are looking for an IT Service Administrator specialized in Atlassian administration. This role manages and enhances the Atlassian tool suite, ensuring optimal performance and seamless user experiences across the organization. The position plays a key role in supporting team collaboration and streamlining project management processes.

This role is a hybrid role that will work onsite 2 days per week at our Dallas, TX location. Occasional travel may be required as part of this position.

Responsibilities

• Consult, configure, support, and enhance our Atlassian Cloud Suite of Tools including JSW, JSM, Confluence, OpsGenie, Access (Guard).
• Coach, collaborate, and guide cross-functional teams to gather, scope, and design requirements to fit our business needs while maintaining system standards and practices.
• Design and enhance system configurations; including simple/complex workflows, schemes, and native automations.
• Contribute to and maintain a living knowledge base for the Atlassian Suite and its environment.
• Collaborate in developing and enhancing system practices /standards around system security, and efficiency.
• Create, consult, and educate on effective reporting solutions using tools and third-party add-ons such as dashboards, filters, and Advanced Roadmap’s plans.
• Support a range of native Atlassian Features such as Automation, Plans, App Links, Forms, etc.
• Research and evaluation of third-party cloud add-ons such as Rich Filters, GitHub for Jira, JQL Search Extensions and more.
• Guide Scrum Masters and Product Professionals through effective configuration and use of Jira’s tools/features.
• Troubleshoot and document complex configurations in live settings.
• Assess, plan, and audit schemes and objects in Jira for system health and maintenance.
• Contribute to efficiency and cost saving efforts through product configurations and management.
  
  

Qualifications

• 3-5 years of experience as an Atlassian Administrator or similar SaaS Administration role, with hands on experience in designing, configuring and customizing through combining system standards and business needs.
• Proven understanding of fundamentals associated with SaaS/System engineering and Agile practices.
• Knowledge of IT service management concepts and standard processes.
• Experience working through Agile principles and methodologies.
• Time management skills to balance ongoing administrative tasks with project-based work.
• Ability to work effectively within a team and with minimal supervision.
• Experience with Atlassian add-on integration and plugin development is a plus.
  
  

The base salary range for this position is budgeted for $99,000.00 to $110,000.00with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence