Import/Export Operations Manager

JOB TITLE: OPERATIONS MANAGER

SUMMARY:

The Operations Manager will act as the operational core of the Branch, streamlining workflows, fostering accountability, and promoting a collaborative culture. The role will begin with a hands-on approach to enhancing daily operations, gradually shifting toward strategic planning and responsible for managing a team of professionals across Air and Ocean Operations.

DUTIES AND RESPONSIBILITIES:

• Lead and manage daily freight forwarding operations, ensuring smooth execution of air and ocean export activities.
• Develop and enforce detailed Standard Operating Procedures (SOPs) to standardize workflows, reduce errors, and maintain compliance with international trade regulations.
• Serve as the primary escalation point for complex challenges, offering guidance and decisive solutions to address operational bottlenecks.
• Establish and monitor Key Performance Indicators (KPIs) to assess performance at individual, departmental, and organizational levels.
• Provide bi-weekly performance reports to the Branch Manager, offering actionable insights and strategic recommendations.
• Support long-term growth initiatives by scaling operations and replicating successful models for future office expansions.
• Collaborate with clients, carriers, customs brokers, and other stakeholders, especially during escalations or peak demand periods.
• Consistently exceeding client expectations, strengthening the company’s reputation as a reliable partner in the freight forwarding industry.

SUPERVISORY RESPONSIBILITIES:

• Maintains department staff by recruiting, selecting, orienting, training and developing personal growth opportunities for new team members
• Implements and enforces performance expectations, policies, and procedures by coaching, counseling, and disciplining associates.
• Maintains a safe and healthy work environment by promoting team members’ recognition and building strong relationships.
• Resolve conflicts or complaints from team members promptly and effectively.
• Achieve department objectives by managing Operations Coordinators, including planning, and evaluating department activities.
• Manage department staff coverage to ensure optimal business efficiency.
• Supervise the performance of Operations Coordinators, providing guidance and support as needed.
• Provide comprehensive training to new and existing team members, ensuring a high level of competency and professionalism.
• Conduct annual performance evaluations for team members by providing feedback and performance development plans.
• Review time-off requests in the company system and either approve or deny them based on business objectives and supervisory discretion.

EDUCATION REQUIREMENTS:

• High school diploma or general education degree (GED) required.
• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field preferred.

QUALIFICATIONS:

• Three to Five years of proven experience in import/export operations or logistics management.
• Knowledge of logistics and freight forwarding processes, including air, ocean, and multimodal transport.
• Strong knowledge of customs regulations, tariffs, and international trade agreements.
• Cargo Wise Certified (preferred)
• DG Certified (preferred
• Proficiency in logistics systems, CRM tools, and basic data tracking.
• Proficient computer skills with MS Word, Excel, and PowerPoint
• Strong ability to motivate team members
• Effective interpersonal and communication skills to liaise with various stakeholders across different regions.
• Problem-solving skills to handle escalations.
• Attention to detail to ensure documentation accuracy and timely delivery of services.
• Ability to work independently as well as part of a collaborative team environment.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Ability to adapt to change and work in a fast-paced, dynamic environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand, walk, climb, balance, bend, stoop, kneel or crawl.
• Continually required to sit and utilize hand and finger dexterity
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 20 pounds .
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Job Type: Full-time

Pay: $55,000.00 - $68,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Language:

• English (Required)

Ability to Commute:

• 30349, USA (Required)

Ability to Relocate:

• 30349, USA: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $68,000