What are the responsibilities and job description for the Logistics Client Services Specialist position at OnBoard Logistics?
JOB TITLE : CLIENT SERVICES SPECIALIST
SUMMARY :
The Client Services Specialist serves as a customer-focused professional dedicated to providing exceptional service and support to clients at Onboard Logistics Group. This role bridges the gap between clients and the internal operations team, ensuring seamless communication, timely updates, and resolution of service-related issues.
DUTIES AND RESPONSIBILITIES :
- Serve as the primary point of contact for day-to-day client interactions.
- Provide updates on shipment statuses, timelines, and any potential disruptions.
- Respond promptly to client inquiries via email, phone, or other communication channels.
- Ensure all required shipping documents (e.g., bills of landing, customs declarations) are accurate and provided to clients on time.
- Collaborate with Freight Coordinators, Customs Brokers, and other internal teams to address client needs.
- Track shipments and proactively inform clients of any delays or issues.
- Work with internal teams to resolve operational problems, such as lost or damaged goods, and communicate resolutions to clients.
- Assist in maintaining client profiles, including service preferences, billing details, and special instructions.
- Support the onboarding of new clients by ensuring smooth handoffs from Sales or Account Management.
- Monitor client satisfaction by gathering feedback and identifying areas for improvement.
- Suggest improvements to processes that enhance the client’s experience.
- Work with Account Managers to ensure clients’ long-term needs are met.
- Provide input on potential upselling opportunities or additional services that benefit clients.
EDUCATION REQUIREMENTS :
QUALIFICATIONS :
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.