Manager, Physical Security Operations Center

Salary Range: $109,131-$145,509

Relocation: No

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Position Summary

As a Manager, Physical Security Operations Center (PSOC) at Oncor, you’ll oversee and lead a team of direct reports responsible for the operation of the PSOC located in Dallas, Texas. This challenging leadership role is responsible for the execution of activities within the PSOC protecting Oncor’s employees, facilities, assets, and reputation. This role is responsible for the collection, analysis, and response to intelligence information, threat activities, security incidents, alarms, and emergencies. You’ll direct or assist PSOC response to security related incidents and the implementation of controls and processes for all areas of responsibility.

Key Responsibilities

• Partners with internal and external customers to increase collaboration and information sharing.
• Provides direction and leadership to team of analysts ensuring alignment with business objectives.
• Manage formulation, rollout, and updates to PSOC standard operating procedures.
• Manage the daily activities across the PSOC span of control.
• Identify risk and define and implement mitigation measures.
• Manage emergency PSOC response and crisis management, training, budget and staffing models, intelligence reports, threat bulletins, travel safety advisories, and after-action reporting.
• Manage intelligence support to events, personal protection, executive protection, and travel safety.
• Monitors and assesses security threats which may impact company operations and partners cross functionally to implement effective plans to mitigate such threats. Ensures effective process and controls to respond to security events.
• Foster collaboration and maintain partnerships with Law Enforcement, business partners, and vendors, ensuring effective coordination on security, emergency preparedness, and response initiatives.
• Oversight of alarm/camera/panel/reader monitoring for uptime and lead equipment issue resolution.
• Research and recommend security technology solutions, submission and tracking of service tickets for security and critical system repairs.
• Initiation and management of notification tools used to inform and activate crisis management teams and employees of emergency conditions.
• Evaluate and monitor the performance of team members and develop and implement training and coaching for new and existing personnel.
• Manage quality control checks to identify and highlight best practices in security operations through continuous assessment and improvement.
• Set clear objectives and is responsible for evaluating the team’s performance, motivation, and team’s professional development.
• Performs all essential functions and aspects of the job including any other specific job requirements.
  
  

Physical Requirements

• Sedentary Work.
• Lifting a maximum of 40 pounds.
• Frequent standing/walking.
  
  

Skills

• Business operations and related security implications expertise.
• Develop and maintain relationships with law enforcement partners.
• Operational complex security technology solutions skills.
• Must have a working knowledge in areas of physical, personal, facility and operational security. Working relationships must be maintained and developed with Law Enforcement Agencies to ensure the exchange of security intelligence information provided is current and relevant at all times.
• Business/commercially-focused and results-oriented
• Strong communication skills and the ability to render good judgment and sound decisions.
• Strong presentation and organization skills for work in a collaborative environment.
• Analytical, research and problem-solving skills.
• Organizational and prioritization skills.
• Strong Verbal and written communication skills.
• Demonstrated ability in collaborating with others and building/developing teams.
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Self-motivated, results-oriented with a passion to deliver above par results.
  
  

Education & Experience

• Bachelor’s degree and 5 years with Security Operations Center (SOC) and access control along with 3 years of managing people experience required.
• Applicants with Professional Certification such as Associate Protection Professional (APP) are encouraged to apply.
• Applicants with experience in electric utility industry are encouraged to apply.
  
  

Measure Of Success

• Able to advise and lead various teams composed of parties from across Oncor.
• Able to understand the overall picture and objectives of Oncor.
• Develop, implement, and administer PSOC policies, standards, procedures and provide the guidance required to support Oncor corporate security functions, operations and activities.
• Partner with stakeholders across the enterprise to develop and operate a centralized PSOC security program with strong headquarters-level governance.
  
  

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match with student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.
  
  

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.