What are the responsibilities and job description for the Sr. Customer Care & Billing Technology Analyst position at Oncor Electric Delivery?
Salary Range : $94,284 - $125,712
Relocation : No
About Us
Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.
Position Summary
As a Sr. Customer Care & Billing Analyst at Oncor, you'll work as a senior member of the Meter to Cash Tower in the Digital Grid Operations Organization. This role specifically requires the experience to independently gather and document requirements, facilitate small and large projects, think critically while solving problems, and deliver comprehensive solutions from documented or verbal specifications in a timely manner. A primary responsibility of this position is to provide oversight, expertise and guidance of daily operations within Meter to Cash applications stack such as Customer Care & Billing (CC&B). This includes creating and supporting development initiatives and reviewing the work of less experienced labor force members to insure accurate, complete, and timely execution of tasks.
Additionally, this position provides subject matter expertise and analytic support to Revenue Management, Measurement Services, Retail Electric Provider (REP) and Market Relations, Customer Engagement, Distribution Operations, Supply Chain, Accounts Payable, Rates and Regulatory, etc. teams across Oncor.
This position is a hybrid based in our Woodall Rodgers - Downtown Dallas, TX location.
Key Responsibilities :
- Performs all essential functions and aspects of the job including any other specific job requirements.
- Facilitates discussions and works closely with the members of the Meter to Cash Tower on a daily basis to ensure the needs of our functional partners are met, and that any cross-capability work is identified and communicated as appropriate.
- Responds to questions from the CCB user community regarding any aspect of the job and independently monitors escalated issues or provides the expertise necessary to resolve these issues.
- Provides advice and subject matter expertise in researching and resolving identified issues associated with customer and retailer complaints as well as performs analysis and application maintenance activities to fix and design appropriate processes.
- Provides subject matter expertise for training, new systems, operational support, process improvement efforts, etc.
- Independently performs critical technical analysis and takes any necessary actions to support Customer Care & Billing (CC&B) or other internal systems or related processes.
- Monitors all systems for accuracy and reliability as they relate to Electronic Data Interchange (EDI) and non-EDI file transfers.
- Builds relationships and maintains close contact with functional stakeholders to identify and document requirements and / or potential enhancements, resolve system issues, and innovate across the capability functions.
- Works cross functionally with Revenue Management, Measurement Services, Retail Electric Providers (REP) and Market Relations, Customer Engagement, Distribution Operations, Supply Chain, Accounts Payable, Rates and Regulatory, etc.
- Works with external market participants to resolve market issues regarding Texas Standard Electronic Transaction (SET) and ERCOT system discrepancies.
- Manages processes to analyze EDI transactions, develops high-level system specifications to solve business problems, and prepares high-level system design specifications, flow charts, block diagrams, and report layouts using functional program specifications.
- Monitors and evaluates market transaction performance against desired service levels and regulatory requirements and manage performance improvement.
- Creates and provides managerial level reporting and recommends possible solutions to resolve complex problems.
Skills :
Education & Experience :
Measure of Success :
Benefits
At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as :
Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $94,284 - $125,712
