Chief of Staff to the CEO

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.7 million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Chief of Staff (CoS) is a pivotal strategic leader who ensures the CEO is well-prepared for every engagement. Acting as a key advisor, the CoS collaborates closely with the Executive Leadership Team (ELT) to streamline operations, prioritize and manage cross-functional projects, and facilitate effective decision-making. Serving as a liaison between departments, the CoS ensures efficient execution of initiatives and alignment with the organization's strategic vision. This role demands strong leadership, project management, and communication skills, providing the CEO with the capacity to focus on Oncourse Home Solutions' primary drivers: growth, strategy, vision, and leadership, with minimal follow-up and hands-on execution. Additionally, the CoS acts as a strategic thought partner to the CEO, offering feedback and advice, and stepping in as a proxy when necessary.

This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience.

Responsibilities Include Are But Not Limited To

• Collaborate with the CEO and senior leadership to establish and track organizational priorities, ensuring alignment with long-term goals and annual operational plans.
• Capture, prioritize, and manage the CEO’s key initiatives, stepping in to lead when necessary.
• Build trusted relationships with each Executive Management Committee (EMC) member, who are the CEO's direct reports and functional leaders, to ensure strong, productive collaboration and partnership.
• Oversee the daily operations of the executive office, managing projects, timelines, and resources to ensure effective execution of company strategies.
• Drive alignment across the Executive Leadership Team (ELT) of senior functional leaders, keeping everyone informed and engaged on key priorities. Serve as the primary liaison between departments and leadership, facilitating communication, resolving conflicts, and ensuring collaboration.
• Ensure the CEO’s vision, goals, and priorities are effectively communicated throughout the company, reaching the appropriate levels and channels.
• Lead or support critical, high-impact projects and initiatives from ideation to completion, ensuring efficient and within-scope execution.
• Provide data-driven insights and recommendations to assist executives in making informed decisions. Prepare reports, presentations, and updates for leadership meetings.
• Develop, own, and manage Board meeting materials and related communications.
• Under the CEO's direction, develop, maintain, and manage ELT target development and assessment throughout the performance year, keeping the CEO and CPDO updated quarterly.
• Proactively identify potential issues and act as a problem-solver, handling crises or sensitive situations with tact and discretion. Identify and build systems, tools, and processes to enhance ELT and business operations efficiency.
• Consistently offer proactive, strategic recommendations to improve the business with insights, actions, and next steps.
• Ensure the leader's operating rhythm includes necessary touchpoints to drive business forward efficiently and effectively.
• Take on additional responsibilities and projects as assigned by the CEO.
  
  

We are Excited if this is You

Experience And Qualifications Of The Role

• Minimum of 10 years of professional experience, including 3-5 years in a business leadership, management, or operations role, with a focus on executive-level advising, project execution, and interdepartmental collaboration.
• Experience in consulting or private equity-backed organizations is highly desirable.
• At least 3 years of direct people management experience with a proven track record is strongly preferred.
• Demonstrated ability to lead, manage, and influence cross-functional teams.
• Proven experience in organizing and directing multiple teams and departments.
• Successful track record in project coordination and management roles.
• Highly versatile and committed to efficient productivity.
• Experience in planning and leading strategic initiatives.
• Excellent written and verbal communication skills, capable of distilling complex information for diverse audiences, with a strong emphasis on interdepartmental communication.
• Proven project management skills, with the ability to manage and prioritize multiple projects simultaneously.
• Successful track record of executing enterprise-level initiatives.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  
  

Education Required

• Bachelor’s degree or equivalent in relevant work experience required; MBA or relevant advanced degree preferred.
  
  

Computer Skills Needed To Perform The Job  

• Proficiency in Microsoft O365
• Strong Excel Skills
• Strong Powerpoint / Presentation skills
  
  

Certificates, Licenses, Registrations

N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $185,000- $255,200 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
  
  

Competencies

• Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
• Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages, and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Leading with Influence - Managing direct and indirect relationships with productive influence not necessarily authority.
• Managing and Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.