What are the responsibilities and job description for the Lead - Install position at Oncourse Home Solutions?
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
We offer a compelling total rewards package including but not limited to the following benefits: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Position Summary
- Continuously provide the customer with the highest levels of customer service.
- Understands and complies with all safety policies including calibrating gas sensing tool every month.
- Able to install most furnaces, condensers, humidifiers and accessories with no assistance.
- Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.
- Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.
- Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant line to air conditioning units, including soldering and brazing.
- Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion, and handling paperwork properly, timely and legibly.
- Business Acumen: Install HVAC related equipment according to the manufacturer’s instructions. Use good time management to make effective use of travel. Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials. Must be able to cycle count inventory upon procurement’s request. Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.
- Demonstrates a high level of technical competence. Ability to utilize a variety of analytical techniques to solve problems
- Engagement: Complies with all corporate and department policies and procedures. Develops strong credibility with co-workers and department leadership.
- Demonstrate the ability to accurately diagnose problems or conditions.
- Uses good people skills and judgement with customers to provide them with the highest level of customer service.
- Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.
- Driving Results: Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department. Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.
- High School diploma/GED or equivalent work experience is required
- HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification
- Proficiency in Microsoft and Google Suites.
- iPad usage.
Work Environment
Job may include, but not be limited to:
- Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.
- Safety awareness, overhead hazards, equipment operations, wearing PPE as required.
- Must be able to reach, bend extend and lift 50-60 lbs.
- Must be able to handle working from heights
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Integrity and trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.
Education
Preferred- High School or better
Job Type: Full-time
Pay: $32.00 per hour
Salary : $32
