Lead Salesforce Developer

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an 'Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and / or harassment.

Position Summary : We are seeking an experienced Lead Salesforce Developer to join our dynamic team. The successful candidate will possess extensive expertise in creating and maintaining custom Salesforce solutions, with proficiency in Apex, Visualforce, and Lightning Web Components. This role involves close collaboration with cross-functional teams to gather business requirements and develop scalable solutions that align with those needs. Additionally, the Lead Salesforce Developer will mentor junior developers and play a key role in the success of our development team. This position reports directly to the Director of Salesforce and Integrations.

This role is based in our Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience.

Responsibilities include but are not limited to :

• Design Sales / Service Cloud solutions by collaborating with application owners, business analysts, solution architects, and product owners to meet business needs.
• Act as an individual contributor for tasks / projects, including understanding requirements, design, coding, testing, and deployment.
• Support, maintain, and enhance existing Sales / Service Cloud applications for optimal functionality.
• Collaborate with stakeholders and other developers to identify and implement system improvements.
• Develop end-to-end Salesforce solutions, including custom platform development (APEX, Triggers, Lightning Web Components, Visualforce) and external data integration (middleware tools, Salesforce APIs).
• Develop and maintain integrations with other business systems, such as Oracle ERP and CRM, Amazon Connect, and Payment Gateway.
• Provide application support by analyzing, replicating, and fixing defects, and conducting root cause analysis. Troubleshoot and resolve functional and performance-related issues.
• Support post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.
• Enhance call center operations through the use of AI-enabled tools and technologies.
• Participate in code reviews to ensure best practices are implemented for existing and new Salesforce solutions.
• Troubleshoot issues, provide recommendations, and oversee solution implementation in areas of data integrity standards, data quality, and overall Salesforce system usage.
• Create and maintain Salesforce configuration documentation and technical specifications.
• Stay updated with new Salesforce features and functionalities, recommending best practices to enhance existing implementations.
• Provide technical guidance to non-technical stakeholders, explaining technical concepts in non-technical terms.
• Participate in Agile development methodologies, including sprint planning, retrospectives, and daily stand-ups.
• Collaborate with teammates on system testing and validation processes, including UAT and Quality Assurance, in Salesforce and integrated systems.

We are Excited if this is You

Experience and Qualifications for the role :

Strong understanding of Salesforce declarative tools, including validation rules, approval processes, and workflows.

Computer Skills Needed to Perform the Job

Proficiency in Microsoft O365

Education

Bachelor's degree in Computer Science, Information Technology or similar or equivalent work experience required.

Certificates, Licenses, Registrations

Join our SUPER Team and Enjoy Amazing Benefits!

Competencies

Action Oriented : Enjoys working hard; is action oriented and full of energy for the things that he / she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Communicate Effectively : Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Functional / Technical Skills : Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Time Management - Uses time effectively and efficiently; values time; concentrates his / her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.