Senior Director, Strategic Partnerships

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.

This role requires approximately 25% travel and meaningful presence in our Naperville, IL headquarters as needed. The location of this position can be various.

Position Summary

Reporting to the Senior Vice President of Strategic Partnerships & Expansion, the Senior Director, Strategic Partnerships is responsible for the overall growth and partnership strategy for Oncourse Home Solutions’ strategic book of business. This role involves leading cross-functional efforts, from marketing to field operations, to develop and execute strategies aimed at increasing customer base and revenue. It requires a general manager mindset, taking ownership of all aspects of account operations initiatives, including product and program launches, identifying new technical integrations, and managing partner meetings and expectations.

Responsibilities Include But Not Limited To

• Establish key account strategies and identify value propositions for top utility and/or municipality partners with primary focus on driving customer and revenue growth while achieving partner objectives.
• Create consensus internally and externally for creative solutions to increase market penetration in our partner markets through technology, marketing, and contact center capabilities.
• Proactively identify opportunities for improvement and implement strategic initiatives to enhance overall partnership performance.
• Bring partner insights and observations into Oncourse Home Solutions to develop new value-added services to build incremental revenue and stronger Partner relationships.
• Know your partner's industry trends and translate them to sales differentiators across all B2B initiatives. Be a thought leader for our partners.
• Analyze performance data to make informed decisions that contribute to the overall profitability of partnerships.
• Oversees account contracts and works with internal stakeholders to ensure compliance with partner obligations and guarantees.
• Influence and lead cross functionally to gauge customer satisfaction for each account, identifying needs, reporting, and documenting trends in effort enhance customer experience.
• Serve as the primary point of contact in addressing customer complaints and escalations; working with Partner Success team to proactively drive efforts to mitigate impact and instituting a control process.
• Develop and lead contact strategies for each of the key partners, establishing and maintaining key lines of communication.
• Works with Business Development sales team, external advocates, and agencies to pursue, develop and secure new partners.

Experience And Qualifications of the Role

• Bachelor’s Degree in Business, Engineering, Finance, Economics, or related field.
• 10 years of Account Management, Strategy, Operations and/or General Management experience.
• Consulting experience and/or start-up experience is a plus.
• Proven track record of successfully developing and executing business strategies and evaluating/measuring impact.
• Can operate independently - a confident problem solver and communicator who is comfortable influencing others, including C-level executives.
• Strong business acumen, analytically driven, and detail-oriented.
• Roll up your sleeves mentality.
• Highly agile.

Computer Skills Needed To Perform This Job

• Proficiency in Microsoft O365
• Looker

Education

Bachelor’s degree

MBA Preferred but not required

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Action Orientated: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Leading with Influence: Managing direct and indirect relationships with productive influence not necessarily authority

Self Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.

Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.