What are the responsibilities and job description for the Sr Analyst, Growth position at Oncourse Home Solutions?
Who we Are
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an 'Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and / or harassment.
Position Summary :
The Senior Analyst, Growth will be responsible for delivering insights and contributing to projects that help drive revenue and customer lifetime value growth at Oncourse Home Solutions.
Reporting to the Director of Products, Pricing & Retention, the Senior Analyst for Growth Strategy & Operations will support strategic and analytical projects across Revenue functions such as Product & Pricing Strategy, Sales Strategy, and Customer Retention. You will work closely with Marketing & Growth leadership to develop and implement strategic initiatives to increase Oncourse's customer lifetime value. A typical week will include working with team members across functions such as the Contact Center, Finance, Business Intelligence, and Marketing on highly visible and impactful projects. A core initiative for this role will be to develop, maintain, and derive insights from revenue management analytics such as customer add / loss trends, sales and channel mix, and price changes.
Located at our office in Naperville our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model is required (generally in-office T-TH and remote M & F).
Responsibilities include but not limited to :
- Identify improvement opportunities and insights from large data sets (multiple dimensions, measures, 100K records) independently and synthesize them for leadership review.
- Explore BI systems to extract data and build reports to track performance of initiatives and run-the-business metrics
- Coordinate cross-functional workstreams with a diverse mix of team members from Finance, Contact Center Operations, BI, Sales, Marketing, etc. to understand how business processes impact data and drive operational improvements.
- Contribute to the development of strategic planning and execution of projects that seek to increase Oncourse customer lifetime value
- Build reporting to track key metrics, identify areas that need improvement, recommend actions, and see the actions through to implementation.
- Manage your own projects by breaking work into key milestones and dates. Prioritize work using the 80 / 20 rule for impact vs. effort. Stay organized so marketing leadership maintains visibility on projects and can provide guidance on next steps.
We're Excited if this is You
Experience Required :
Education
Certificates, Licenses, Registrations
Computer Skills Needed to Perform this Job
Join our SUPER Team and Enjoy Amazing Benefits!
Competencies :
Action Oriented : Enjoys working hard; is action oriented and full of energy for the things he / she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Problem Solving : Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Intellectual Horsepower : Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
