BILLINGS - DAIRY QUEEN

Description

Every full- or part-time food service individual is responsible for the proper and efficient operation of his or her shift, within Dairy Queen and Company policy, in such a manner as to ensure that the shift contributes to the increased profitability of the store.  The term “food service individual” applies to the positions of all shifts and both full- and part-time positions.

Note:  This job description is not intended to be all-inclusive.  Employees may perform other duties to meet the ongoing needs of the department and/or organization.  Duties within the department may also change to ensure business needs are met on an ongoing basis.

PRIMARY DUTIES AND RESPONSIBILITIES:

a.    GENERAL MANAGEMENT

•  Observes shift operating hours at all times, as assigned by the Store Manager
• Performs specific tasks as assigned by the Store Manager
• Assists the Store Manager in seeing that the store maintains a store inspection grade of at least 90%
• Adheres to all established food handling procedures and city, county, state, and federal regulations
• Adheres to all Company policies
• Gives all customers prompt and courteous service
• Follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager
• Stays familiar with Company Pricing, menu items, and bulletins
• Ensures the Store Manager is made aware of all sales, cash, or operating discrepancies
• Operates shift within Company guidelines to achieve sales and profit

b.    BOOKKEEPING

• Prepares a shift-change report at the completion of shift in accordance with Company guidelines
• Clocks in and out on the computer, and signs verifying all hours worked
• Notifies the Store Manager of any discrepancies in the operating results on the shift report, or cash over or shift conditions in excess of $5.00 within 24 hours
• Assures proper sale and accounting for money orders during shift
• Rings all sales as discussed in the Policy Manual
• Accurately posts store use of merchandise, voids, and bad merchandise write-offs, within established guidelines

c.    PERSONNEL

• Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance

d.    SECURITY

• Shares the responsibility for controlling the inventory on the shift or in the store
• Advises the Store Manager immediately if the bank deposit is not made on a daily basis
• Follows Company policy with regard to excessive cash in register, change box, and safe security, as directed by the Store Manager
• Completes shift-change report at the end of shift, as directed by the Store Manager
• Follows correct vendor check-in procedure as defined in the Policy Manual and as directed by the Store Manager
• Protects Company assets at all times

e.    MERCHANDISING

• Keeps coolers, drink boxes, shelves, and displays fully stocked and fronted at all times
• Properly cleans and maintains equipment and readies high-margin products such as coffee, fountain drinks, etc., as directed by the Store Manager
• Uses correct pricing as listed in the price book or grocery catalog for all merchandise
• Uses plus-selling techniques as directed by the Store Manager

f.    MAINTENANCE

• Keeps store floors clean at all times, with specific responsibility being assigned by the Store Manager
• Checks refrigeration equipment for proper performance a minimum of twice per shift
• Cleans windows, floors, shelving, counters, and gas pumps to ensure they always remain clean
• Post signs on out-of-order equipment
• Post signs on hazardous conditions, such as wet floors
• Immediately advise the Store Manager of any maintenance problems

Qualifications

ESSENTIAL PHYSICAL REQUIREMENTS:

• Be available to work all scheduled hours, as attendance is crucial, and be available to work occasional unscheduled shifts as requested or needed
• Be able to converse with, communicate, and understand the English language at the eighth-grade level, including the ability to hear the spoken word
• Be able to perform arithmetical calculations at the eighth-grade level in order to make change, complete shift reports, and account properly during vender check-in
• Have sufficient visual acuity to check identification and process money orders
• Be able to read and understand instructions for operating electronic cash registers and other equipment
• Be able to assemble all products in accordance with preparation and consistent products portions
• Be able to start and complete transactions with customers.  This includes the greeting, suggestive selling, product preparation, order coordination, cash transactions, and the closing
• Be able to lift and carry up to 50 pounds, including cases of ice cream mix, bag in the box fountain syrup, and other food containers, etc.
• Be able to stock shelves, coolers, and freezers
• Be able to react to fire by moving and using a fire extinguisher weighing 20 pounds
• Be able to ascend/descend a ladder to clean windows
• Be able to tolerate exposure to cleaning products, follow directions on label, sweep and mop floors, dust shelves, and move trash containers and place in an outside bin
• Be able to clean the parking lot and grounds surrounding the store
• Be able to enter and work in a cooler at a temperature of 34 degrees up to 20 minutes at a time
• Be able to enter and work in a freezer at a temperature of –20 degrees for short periods
• Be able to operate store equipment.  Ex:  cash registers, computers, and adding machines
• Be able to remain in a stationary position for up to a full eight-hour shift while performing the necessary job duties
• Be able to bend, stoop, push and pull while stocking and merchandising the store
• Be able to work as a "team" member to assure constant and consistent customer satisfaction

Salary : $5 - $14