Collision Center Customer Service Representative

Job Summary:

The Collision Center Customer Service Representative at One Automotive Group (OAG) One Collision Center is the main point of contact for customers of the Collision Center.

One Automotive Group is a locally owned and operated family of dealerships that serve customers both locally and throughout the Midwest in New and Pre-Owned vehicle sales. Although we have physical locations, our digital presence and marketing strategies serve as a pillar of our success. We have an award-winning team that has energy, enthusiasm, and a consistent drive to deliver results and amazing customer experiences. Being part of our sales and service teams is an industry elite privilege.

At One Automotive Group we celebrate our diverse base of customers and are in search of the same employees in the workplace. Our dealerships are atypical of the auto industry, and we have been part of the revolution to create straightforward, transparent transactions. We offer a best price based on the demand of the market, without compromising the integrity of our employee to “negotiate” or “bargain” for the best deal.

Essential Duties & Responsibilities:

· Notify estimators upon customer arrival

· Work with customers to determine communication plan during work

· Enter information into management system

· Notify customer if completion date changes for any reason

· Keys and RO are back to the managers

· Notify customer when repairs are complete

· Check vehicle repairs – trunk to trunk

· Collect balance due on repairs

· Vehicle delivery by estimator when customer arrives for pick up

· Send thank you letters

· File paperwork upon completion

· Always provide exceptional customer service and create ongoing relationships with customers

Qualifications, Skills, and Requirements:

· High School Diploma or Equivalent Required

· Associates Degree preferred, but not required

· Three to six months related experience and/or training

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

· Friendly, positive attitude and be a team player

· Strong customer service skills

· Excellent listening, telephone, and computer skills

· Excellent verbal and written communication skills

· Ability to effectively present information and respond to questions from managers, customers, and the general public.

· Ability to respond to common inquiries or complaints from customers

· Professional demeanor and appearance

· A passion for One Automotive Group

· Availability Monday – Friday 7:30am-5pm

· Energetic and ability to work in fast-past environment that offers constant variety

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Eau Claire, WI 54701 (Preferred)

Ability to Relocate:

• Eau Claire, WI 54701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $30