What are the responsibilities and job description for the Full Time - Service Appointment Coordinator- Automotive Dealership position at One Automotive Group?
Availability needed includes rotating Saturdays, with other availability to be flexible during the week.
ONE Automotive has a diverse footprint in the Chippewa Valley, and includes: Audi of Eau Claire, Ken Vance Hyundai, Ken Vance Honda, Chippewa Valley Mazda, Volkswagen of Eau Claire, Nissan of Eau Claire, Chrysler, Dodge, Jeep, Ram of Eau Claire and two locations of Vance Auto Body. We’re locally owned and operated, providing over 300 jobs in our communities. To say we’re proud to be part of the Chippewa Valley Community would be an understatement!
The Appointment Coordinator will answer incoming calls for service and create complete appointments and schedule work for technicians within a call center setting. The Appointment Coordinator is expected to assist customers with needs relating to the service or repair of their vehicles while ensuring each customer is treated as an individual, with care, respect, and exceptional customer service.
- Create complete service appointments from customer calls including review of customer information and vehicle history
- Verify vehicle current mileage and recommend correct service needed and accurate time expectation
- Enter scheduled appointment in electronic scheduling system
- Ensure customer information is up to date
- Review if vehicle has any open recalls
- Provides excellent customer service both on the phone and in person
Qualifications include:
- Is well organized and thorough.
- Is responsible and dependable.
- Is hard working and enthusiastic
- High School or equivalent (or working towards)
- Some college or automotive/vocational training preferred but not required
- Prior experience in call center, customer contact or sales preferred
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Supplemental Pay:
- Bonus opportunities
- Monthly bonus
Work Location: In person
Salary : $17 - $18
