HVAC Technician

About

One Call Electrical, Heating & Cooling Service has been the ‘go-to’ interior home service company for NJ homeowners for the past 28 years. With a top of the line customer service team and our Professionally Trained Technicians, we are able to provide high-quality service while building a family-like relationship with our client base.

Role

The HVAC Technician will be responsible for all aspects of the installation, maintenance, inspection, operation and repair of heating and cooling systems in residential homes.

Technicians will primarily respond to service calls, but will also do planned maintenance and/or installation as needed. Our company offers on-the-job training and opportunities for wage increases based on skill improvement. Starting pay is determined upon skills and experience.

But it’s not all about the tasks you complete everyday – it’s about embodying the values that drive us forward. Just as our founders uphold the principles of:

1. Competitive Greatness
2. Unrelenting Care
3. Humility

We're seeking individuals who share in this commitment to excellence. Your alignment with our values will be vital as you represent our organization in all interactions and endeavors.

Responsibilities

The essential functions include, but are not limited to the following:

• Serving the clients by expertly servicing customers’ entire needs.
• Wear floor savers while in the client’s home and maintain a neat work area when performing a repair or scheduled service.
• Always explain to the client what service you are performing.  Explain and show the client how the company provides superior service.
• Install, maintain, modify and repair heating and cooling systems
• Inspect and test components of systems to ensure they are operable and safe
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
• Establish rapport with clients to sell the right products and services.
• Re-check all repairs and installations after you’ve repaired or replaced it, before leaving the client’s home to ensure everything is working properly and the client knows how to operate the system properly
• Perform a proper inspection of the client’s entire hvac system.  Look for ways to prevent future breakdowns.  
• Explain the club memberships to the client, giving them an opportunity to join.  Maintain an average conversion of at least 25% of non-club members and maintain a 90% renewal rate on existing club members.
• Maintain your truck so that it is neat and clean on the inside and outside at all times.  The truck is one of the best billboards that the company has.  Park the truck for the maximum impact of the “billboard” when possible.
• Obey the company Code of Ethics and the Team Rules.
• Maintain a clean, organized job site 
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings and retreats.

Requirements:

• High school diploma/GED required 
• 5 years’ experience in the HVAC trade 
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Understanding of the current regulations within the field 
• Excellent interpersonal communication skills on a technical level 
• Able to work both independently and as part of a team  
• General knowledge of power tools and techniques for care and safe use
• Maintain a valid driver’s license and acceptable driving record
• Demonstrable knowledge and skills for HVAC installation, troubleshooting, maintenance and repair of systems and equipment 

Benefits

• Health Benefits
• Paid vacation and sick time
• We supply your leads
• We're busy year-round!
• Paid training

Salary: Base Commission