What are the responsibilities and job description for the Inbound and outbound call appointment setter position at One Call Electrical, Heating & Cooling?
One Call Electrical, Heating & Cooling Service is looking for a customer service representative to join our team in our South Plainfield office. This person will drive customer satisfaction by answering incoming calls, making outbound calls for service, following up with estimates and being driven to want more!
The ideal candidate has a type D personality, genuinely likes to help others, is empathetic towards clients when they have an emergency, positive attitude even when things go wrong, likes to be on the phone talking with clients and is hungry, humble and smart!
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Make outbound phone calls to keep the schedule full
- Maintain an upbeat personality - Stay positive on the phone while interacting with our clients as you are the first interaction with us and you set the tone for future success.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
About One Call Electrical, Heating & Cooling Service:
One Call Electrical, Heating & Cooling Service is a organization dedicated to providing our clients service when they need it and making sure our team members can grow in their career.
Our employees enjoy a work culture that promotes a triple win philosophy. First, the client must win by providing outstanding service, knowledge to fix the issues and industry leading warranties!
Next, Our team members must win by being able to provide for their families, continual training and time off.
Last, once we know the client and team member win then we know as a company we will win!
One Call Electrical, Heating & Cooling Service benefits include one week sick time, two weeks vacation, Health insurance for you, Ongoing training.
Employees can also take advantage of casual dress code, free parking, flexible hours.
Compensation:
This is a performance pay position. If you are not self motivated then please do not apply! This position requires extensive phone time and client conversations.
