What are the responsibilities and job description for the Quality Improvement Specialist position at One Care DC Inc.?
Salary: Competitive Salary
Summary
One Care DC, Inc is a behavioral health agency located in Washington DC has an exciting opportunity for a Quality Improvement Specialist to join our team. The position is responsible for overseeing the quality of services that are provided and to ensure compliance. This includes but is not limited to data collection, ensuring file and documentation compliance, and facilitating mandated staff training. The individual must have a positive and supportive attitude toward the agency and its overall success.
Responsibilities
- Monitor timely access to and availability of services in compliance with MHRS Chapter 34 regulations, The Joint Commission standards and One Care DC operational procedures.
- Identify instances of high-volume or overbilling of services.
- Build and maintain collaborative relationships with all internal service delivery system levels.
- Model, reinforce, and monitor high-quality customer service while maintaining confidentiality across all departments and programs.
- Conduct comprehensive quality assurance audits, analyze data, and ensure compliance
- Review consumer charts, care, service provision, and satisfaction data,
- Identify non-compliant documentation and address it with the appropriate staff.
- Prepare performance measurement and service delivery
- Investigate consumer complaints, grievances, and incidents, documenting findings
- Propose recommendations for process improvements to enhance service quality.
- Assist in developing internal improvement plans and corrective actions to address compliance gaps.
- Research best practices to improve overall quality of care, service provision, and documentation.
- Ensure staff complete all mandated training, supervision, and submit completion reports
- Help complete and submit MUIs/MUs reports and track the submission of these reports
- Maintain a comprehensive understanding of policies, procedures, and operations across the QA&I department.
- MHRS Chapter 34 regulations, The Joint Commission standards and One Care DC operational procedures as well as applicable Federal, State, and local laws.
- Attend all required training and mandatory meetings.
- Conduct staff training as needed.
- Submit weekly reports
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Expert knowledge of Quality Assurance program requirements.
- Ability to observe, document and evaluate operations.
- Ability to identify service issues and develop effective solutions to resolve operational and technical problems.
- Ability to effectively interpret and analyze data.
- Ability to navigate EHR independently
- Ability to prepare and present comprehensive technical reports and briefings.
- Excellent oral and written skills.
- Superior problem-solving skills.
- Proficient in Microsoft Outlook, Word, Excel, and other standard software applications.
- Ability to multitask, prioritize work and collaborate effectively under pressure.
- Ability to work effectively with multidisciplinary team
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Bereavement Pay
- Paid jury duty
- Employee Assistance Program
Education/Work Experience
- Bachelors Degree and a minimum of two (2) years of relevant, qualifying experience, such as experience in behavioral health care delivery or health care quality improvement initiatives.
