Client Support Specialist

Join our dynamic team at One Community Bank as a Full Time Client Support Specialist in McFarland, WI. Every day, you'll have the opportunity to make a real impact by providing exceptional service to our valued clients. Your role will be vital in ensuring our clients receive top-notch support and guidance with their banking needs. As part of a company that values forward thinking and client focus, you'll have the chance to grow professionally and contribute to a collaborative work environment.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Long and Short-term disability insurance. With competitive pay, this position offers a fantastic opportunity for those looking to excel in the banking industry. Apply now and be a part of our dedicated team!

Why join One Community Bank? Our actions demonstrate our tenets: Invest in Relationships, Trust the Team, See the Upside, Encourage New Ideas and Think Big! We serve clients, support colleagues and invest in our communities because we aspire to be the Best Billion Dollar Bank in the World! The one bank that's different from other banks. We began as a single location serving the Oregon, Wisconsin, community back in 1976. Since then, One Community Bank has grown to serve 16 locations. Come grow with One Community Bank! We have been voted a Top Work Place six years in a row!

As a Client Support Specialist at One Community Bank, you will be the crucial first point of contact for clients reaching out via phone, email, or online channels regarding a wide range of banking services. Handling deposit, loan, debit card accounts, and online/mobile banking inquiries, you will showcase your exceptional client service skills and problem-solving abilities to ensure our clients receive top-notch assistance. With the unique opportunity to process banking transactions via interactive video conferencing, you'll play a key role in offering a seamless and efficient banking experience.

This role goes beyond just customer service; we are seeking someone who can identify opportunities to recommend relevant bank products and services, nurture relationships, and represent the bank in community engagements, reflecting our values of investing in relationships and thinking big.

To excel as a Client Support Specialist at One Community Bank, you must possess a range of essential skills. These include having a background in cash handling and personal banking, although the latter is not mandatory. Your ability to engage effectively and maintain a positive attitude through various communication channels, including video conferencing, phone, email, and online chat, is essential.

You should be adept at making real-time decisions within established guidelines, drawing on your knowledge of operational and security protocols. Strong organizational abilities, attention to detail, and the capacity to work independently are crucial for success in this role. Moreover, your problem-solving prowess, interpersonal skills, and familiarity with financial industry regulations will be invaluable as you address client inquiries and recommend appropriate banking products and services.

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!