What are the responsibilities and job description for the Customer Support Coordinator position at One Day Doors & Closets?
About the Role
One Day Doors & Closets is looking for a Dealer Support Coordinator to provide exceptional support to our growing network of dealers. This role requires a strong background in multi-unit organizations, either in customer support, agency, or similar structure to possess an understanding of operational processes, marketing support, and customer service.
The ideal candidate will be highly organized, proactive, and comfortable working cross-functionally to ensure our dealers have the tools, resources, and support needed to succeed. A background in business and marketing is a plus, as this role will involve assisting dealers with brand-aligned promotional efforts and sales enablement strategies.
Key Responsibilities
- Serve as the primary point of contact for dealer inquiries, support requests, and program updates.
- Assist dealers in navigating systems, processes, and best practices to drive business growth.
- Collaborate with marketing, sales, and operations teams to ensure seamless communication and support for dealers.
- Provide basic marketing guidance to dealers, including campaign execution, branding compliance, and promotional strategies.
- Manage and distribute dealer resources, including training materials, product updates, and marketing assets.
- Track dealer performance and provide data-driven insights and recommendations.
- Coordinate dealer onboarding and training programs to ensure a smooth transition into the network.
- Maintain strong relationships with dealers, proactively identifying areas for improvement and offering solutions.
Qualifications & Experience
- 3 years preferably of experience in agency, customer support, dealer/franchise support, multi-unit operations, or a similar role.
- Background in marketing, sales support, or customer service within a multi-unit/customer organization is preferred.
- Strong organizational and problem-solving skills with the ability to manage multiple projects at once.
- Excellent communication skills with a customer-first mindset.
- Proficiency in CRM tools, project management platforms, and Microsoft Office/Google Workspace.
- Experience in the home improvement industry is a plus.
- Ability to work independently while collaborating with multiple teams.
Why Join Us?
At One Day Doors & Closets, we are the leaders in custom door replacement and pioneers in the industry. This is an exciting opportunity to be part of a high-growth brand that is transforming homes across the U.S. You’ll have the chance to work closely with dealers, support their success, and contribute to a thriving, innovative company.
Apply now by submitting your resume and a brief cover letter highlighting your relevant experience.
Compensation:
$45k to $60k per year - BOE
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $60,000
